Xavier Rivera Email & Phone Number

New York, New York, Us

Boston, Massachusetts, Us

Work directly with Client Technology Manager to plan and implement projects for enterprise-level clients. Recent example: Rollout of XenApp 7.15 for 1000 network users• Technical escalation leader of four-person team• Maintain remote access systems including Global Protect VPN and XenApp• Closely collaborate with in house security team and implemented effective and timely solutions to cybersecurity challenges• Scripting using PowerShell to perform basic tasks• Promoted to this position in recognition of exceptional client relations and leadership skills

Boston, Massachusetts, Us

- Technical lead and implantation design of enterprise level for 800 mobile devices- Served as Escalation point for all server, networking, cloud and advance end user computing- Consulted with in house security team and implemented solutions - Maintained remote access systems including Citrix Xenapp and Global Protect VPN- Served as first escalation on local network changes, including creation modification of Palo Alto ACLs, Sticky ports, and VLAN changes on layer 3 switches- Familiarity and experience with Solarwinds Orion Network Monitoring tools- Experience with searching correlation and basic alertings with-in Splunk- Created and maintained a group of policies using GPOs and Appsense for ease of administration. enhanced user experience, and security

Boston, Massachusetts, Us

• Assisted with firm spin-off of 400 users which became one of company’s top clients• Leveraged MDT to create Image• Implemented and maintained an SSO solution using Okta for all SAML applications• Maintained and audited NTFS permissions for all shares

Boston, Massachusetts, Us

• Provided technical support for over 650 hedge funds with infrastructures physical, virtual, and cloud-based infrastructures• Remotely troubleshoot and resolve issues with MS Office, Exchange, third party hosted solutions, networking, DNS/DFS, NTFS permissions, printers, and virus/malware issues on user’s workstations• Created, updated, resolved and escalated tickets where necessary using internal ticketing system• Assisted with various client deployment, migrations and cut-overs whenever possible

Boston, Massachusetts, Us

• Performed proactive maintenance and auditing of client’s network infrastructure quarterly to ensure high network availability as well as reduce the need for future reactive work • Performed weekly backup audits to ensure that clients remain compliant in the event of a disaster• Completed priority projects for other departments to ensure client security and high network availability

Arlington, Virginia, Us

Responsible For maintaining and repairing computer systemsEstablishing and securing networksEnsuring systems and important files were backed upProper disposal of Hardware

Responsible For opening and closing the restaurantWeekly inventory of liquor to ensure liquor costRunning shifts and maintaining proper labor costsEnsured 100% guest satisfaction at all timesContacting and setting up parties to give the guest the best experience possible

Framingham, Ma, Us

Interacting with customers to serve their needs to the best of my abilitiesSelling add-ons and warranties to help the store make profitsMinor computer repair and software installationStocking and maintain shelves so customers can find what they need