Xavier Robert Email and Phone Number
Xavier Robert work email
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Xavier Robert personal email
I have a 15-year professional experience, mainly in strategic and transforming projects, with a specific focus on strategic marketing and client experience in the last 7 years.In these projects, being able to onboard and manage people from different business lines was key. I am particularly good at arranging collective intelligence and solving complex issues. Tools in my toolbox include creativity, curiosity, adaptability, pragmatism and tenacity.What makes me get up in the morning is intellectual stimulation (smart people, problem solving, challenges, learning new things) and the possibility to build from scratch and develop new ideas.On a more personal basis, I manage at home a team of 3 children, and I am passionate about oenology and cooking.#Strategy#Transformation#ProjectManagement#StrategicMarketing#ClientExperience#Management#CollectiveIntelligence#ProblemSolving#DesignThinking#Creativity#Tenacity#Adaptability#Curiosity#Pragmatism#SparringPartner#BtoB#B2B#Wholesale#Positioning#Cross-selling#DesignNewValueProposition#RelationshipModel#Tarification#Pricing#Regulatory#FinancialServices#International#PrivateBanking#AssetManagement#WealthAndAssetManagement#CorporateAndInvestmentBanking
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Head Of Client ExperiencePwc Oct 2019 - PresentFrance1. Structure and improve PwC France client experience- Design and implement processes to collect the voice of our clients at every steps of the client journey- Lead workshops / taskforces / clients interviews to design client journey and review client experience on key touchpoints - Design and implement action plans to improve client satisfaction and experience2. Implement PwC France Sales Academy to develop Business Development softskills of our people- Design and implement training paths in coherence with each management level- Design and implement workshops for new joiners as well as a specific onboarding training path- Develop tools to upskill people at the different steps of the client journey3. Contribute to PwC France sales culture transformation- Launch PwC annual speech contest- Design and implement "La minute commerciale": series of 1 minute episodes on topics which are key to make the difference -
Harvest And WinemakingMas Cal Demoura Aug 2019 - Oct 2019Jonquières
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Project Manager – Strategic Marketing & Client Experience (Btob)Société Générale Feb 2017 - Aug 2019Paris- Co-lead a strategic marketing programme aiming to define a clear and differentiating positioning for SG wholesale clients (large corporates and financial institutions)- Programme sponsored by SG deputy CEO, worldwide scope- Lead creative workshops, organize out of the box seminars, co-build with clients- Design and implement a seamless experience for SG wholesale clients (define clients personas and associated challenges, build concepts to improve the client experience)- Provide simple and concrete recommendations to have a clear and differentiating positioning, to break silos and to increase cross-selling- Build a common pitch for all client-facing teams- Deliver a digital tool to make understandable easily the SG wholesale offering -
Project Manager – Strategic Marketing (Btoc)Societe Generale Private Banking - Sgpb Nov 2013 - Jan 2017Paris Area, France- Lead a strategic marketing programme aiming to review SG Private Banking value proposition (offer and pricing) to anticipate and offset MIFID2 impacts- Programme sponsored by the global commercial head of SG Private Banking in liaison with the 6 local CEOs (France, UK, Belgium, Luxemburg, Switzerland, Monaco)- Design new value proposition (services, relationship model, pricing)- Coordinate a team of ~25 people over 6 countries to frame implementation (trajectory, business case and action plan for implementation)- Global head of pricing (tarification strategy) -
Project Manager - Support Functions Strategy & TransformationSociete Generale Corporate And Investment Banking - Sgcib Nov 2010 - Nov 2013Paris Area, France- Attached to SG CIB Chief Operating Officer (12.000 FTEs in scope) , worldwide scope- Lead / coordinate / follow-up projects to deliver the 2015 strategic plan- 20% cost reduction in 1 year, outsourcing, offshoring, partnerships with 3rd parties -
Senior Internal AuditorSociété Générale Nov 2007 - Nov 2010Paris- Management of teams up to 10- International scope: private banking, asset management and securities services
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Senior AuditorDeloitte Luxembourg Sep 2005 - Oct 2007Luxembourg- Private Banking and Investment Funds external audit- Main assignment: Banque de Luxembourg -
Advisory And AuditKpmg Entreprises Sep 2004 - Jun 2005Rouen Area, FranceInternship -
AdministratorAlteo Conseil Sep 2003 - Jun 2005Rouen Area, FranceAlteo Conseil is the "Junior Entreprise" of Rouen Business School.A "Junior Entreprise" is a student assiciation specialized in market surveys.
Xavier Robert Skills
Xavier Robert Education Details
Frequently Asked Questions about Xavier Robert
What company does Xavier Robert work for?
Xavier Robert works for Pwc
What is Xavier Robert's role at the current company?
Xavier Robert's current role is Head of Client Experience at PwC France.
What is Xavier Robert's email address?
Xavier Robert's email address is xa****@****pwc.com
What schools did Xavier Robert attend?
Xavier Robert attended Neoma Business School.
What are some of Xavier Robert's interests?
Xavier Robert has interest in Health.
What skills is Xavier Robert known for?
Xavier Robert has skills like Private Banking, Pricing Strategy, Value Propositions, Financial Risk.
Who are Xavier Robert's colleagues?
Xavier Robert's colleagues are Yolisa Siluma, Isaiah Saint-Vil, Aradhana Neelakantan, Emma Britton-Kant, Karan Singh Bisht, Viraj Dubey, Abin P..
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Xavier Robert
Greater Paris Metropolitan Region1oddo.fr -
Xavier ROBERT
Greater Paris Metropolitan Region3rexel.com, yahoo.fr, believedigital.com
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