Xavier Robert Email & Phone Number

France

1. Structure and improve PwC France client experience- Design and implement processes to collect the voice of our clients at every steps of the client journey- Lead workshops / taskforces / clients interviews to design client journey and review client experience on key touchpoints - Design and implement action plans to improve client satisfaction and experience2. Implement PwC France Sales Academy to develop Business Development softskills of our people- Design and implement training paths in coherence with each management level- Design and implement workshops for new joiners as well as a specific onboarding training path- Develop tools to upskill people at the different steps of the client journey3. Contribute to PwC France sales culture transformation- Launch PwC annual speech contest- Design and implement "La minute commerciale": series of 1 minute episodes on topics which are key to make the difference

Jonquières

Paris

- Co-lead a strategic marketing programme aiming to define a clear and differentiating positioning for SG wholesale clients (large corporates and financial institutions)- Programme sponsored by SG deputy CEO, worldwide scope- Lead creative workshops, organize out of the box seminars, co-build with clients- Design and implement a seamless experience for SG wholesale clients (define clients personas and associated challenges, build concepts to improve the client experience)- Provide simple and concrete recommendations to have a clear and differentiating positioning, to break silos and to increase cross-selling- Build a common pitch for all client-facing teams- Deliver a digital tool to make understandable easily the SG wholesale offering

Paris Area, France

- Lead a strategic marketing programme aiming to review SG Private Banking value proposition (offer and pricing) to anticipate and offset MIFID2 impacts- Programme sponsored by the global commercial head of SG Private Banking in liaison with the 6 local CEOs (France, UK, Belgium, Luxemburg, Switzerland, Monaco)- Design new value proposition (services, relationship model, pricing)- Coordinate a team of ~25 people over 6 countries to frame implementation (trajectory, business case and action plan for implementation)- Global head of pricing (tarification strategy)

Paris Area, France

- Attached to SG CIB Chief Operating Officer (12.000 FTEs in scope) , worldwide scope- Lead / coordinate / follow-up projects to deliver the 2015 strategic plan- 20% cost reduction in 1 year, outsourcing, offshoring, partnerships with 3rd parties

Paris

- Management of teams up to 10- International scope: private banking, asset management and securities services

Luxembourg

- Private Banking and Investment Funds external audit- Main assignment: Banque de Luxembourg

Rouen Area, France

Internship

Rouen Area, France

Alteo Conseil is the "Junior Entreprise" of Rouen Business School.A "Junior Entreprise" is a student assiciation specialized in market surveys.