Xavier Ruch Email & Phone Number

Berne, Switzerland

Moudon

Company providing IT services & solutions to SMB’s in the region of Lausanne & Geneva. Services range from budget analysis, IT consulting, project implementation & web services to hardware supply and installation. Since 2009 M@XR has its own datacenter providing hosted infrastructures to its customers. With an annual turnover of approx. CHF 500’000.— and a small team of 3 employees, M@XR focuses on quality, dedicated business-to-business services. Its objective is to be it’s customers IT department and single point of contact. Municipalities, medical, events, public transportation, schools, construction, finance and attorneys are some of the customer’s core businesses.LAN, SAN, iSCSI & WAN architecture, Microsoft Desktop, Server & Exchange, Terminal Server, VMware, Data backup & replication, VOIP are some of our current main topics.

Singapore

Subsidiary of M@XR sarl Switzerland, incorporated in Singapore at the end of 2011, providing 3rd level support and datacenter monitoring to the Switzerland customer base.MAXR PTE LTD also provides services & hard/software to SBE in Singapore

Renens, Switzerland

- Head of the field service organisation in french speaking Switzerland, including four agencies throughout the region (Renens, Geneva, Neuchâtel, Sion) and approx. 30 employees- Local representation & customer management- Budget responsibilities for all cost centres- Performance & quality management

Geneva/Zürich

Product Manager, Client Software 07/2001 – 02/2002- Product planning management- Product development management- Profitability management- Life-cycle management- Product business plan management- Development & integration of a web enabled intranet solution allowing the management of the products portfolio and the enhancement of the information flow within the Desktop Services business unitSales Manager, Business Development Geneva 07/2000 – 07/2001- Development of a structure allowing acquisition of non-Swissair Group customers- Prospecting new customers for Desktop Services- RFP Analysis and appropriate offering- Marketing, public relations- Analyze customer needs in order to suggest future products- “Clean-up”, inventory of all existing contracts in our Geneva LoB

Geneva

- Creation of a 2nd level user helpdesk structure for the Geneva branch- Consulting, 2nd level user support and Windows NT Domain Administration. Geographical scope Geneva (France, Italy, Portugal, Spain, North Africa)- Project & concept implementation, fine tuning, user training and follow-up- Coordination of user support between Geneva and Zurich branch

Geneva

Mandates for : Citybank (Suisse) S.A., EDS, Hewlett Packard (Suisse) S.A., Givaudan Roure S.A., Union Cycliste Internationale- Windows NT Domain Implementation & Administration- 3rd level Windows NT Workstation & Server support- Application packaging (Columbus)- Miscellaneous support & implementation (User front-ends, Mail servers, Remote Access, etc…)

Zurich

- User support for Swissair & Swisscargo worldwide : DOS, OS/2 & Microsoft environment (Windows 3.1/3.11, Windows NT 3.51/4.0, Word, Excel, Powerpoint, etc...), Lotus Notes, Remote LAN Access, Eicon Aviva 3270 Emulation, OPAT 2915 Emulation & diverse internal applications- Windows NT Domain Administration (responsible for France, Italy and Switzerland)- User Administration of mainframe applications (VM, IMS, ROSCOE, TSO, RACF)- Participation in the elaboration of concepts and standards- Project implementation abroad- Development of a Microsoft Access database for internal administration

Geneva

- User support in DOS & Microsoft environment based on Novell servers (Windows 3.1/3.11, Word, Excel, Powerpoint, etc...)- Application development under MS Access, MS Foxpro, Excel Macros- Unisys A6 Operating- Reuters Windows Emulation (ViewPoint Market Data)- Installation/troubleshooting of PCs and printers- LAN/WAN communications between the different Novell servers across Switzerland