Support network and telecom operations for 1k+ Napa stores and GPC campus locations which include conception, implementation, design, repair, configuration and billing of their telecom, internet, Cellular and Cloud systems.•Develop and deploy strategic voice, video, and network solutions to meet current and future business requirements. Provide technical expertise and problem resolution for escalated requests.•Work with technologies that include, but are not limited to Cisco Call Manager, Unity, IM&P, PCCE, Session Manager Edition, Jabber, Meeting Server, Cisco Emergency Responder, RedSky, Cisco Webex DI, Cisco Webber Multi Tenant and Webex tools.•Support Cisco Webex Calling VOIP platform and Cisco Dedicated Instance Call Manager solutions across the GPC enterprise.•Design and execute remediation plans and processes for voice and video issues and outages.•Prepare and maintain appropriate documentation of policies, processes, and procedures.•Manage deployment of infrastructure voice, video, and network technologies consistent with corporate standards.•Analyze remote monitoring reports to identify capacity and performance issues and manage their remediation efforts.•Lead complex troubleshooting efforts on voice, video, collaboration tools, and network infrastructure.

Genuine Parts Company, Atlanta, GA 10/2019 – Current Telecom Analyst Support telecom operations for all Napa company stores which include installation, repair, configuration and billing of their Voip/Analog lines, internet, Cellular and Cloud solutions.• Manage ticketing system and coordinated with vendors/providers for deliverables, implementation, maintenance and billing. • Perform technical assistance for voice and data services by troubleshooting network issues and administering the resolve while minimizing cost.• Mobilize efforts to restore critical network functionality for essential business operations. • Work with a team to develop processes that would produce cost saving to the company.

Managed a crew of over 20 technicians who engages in the installation and maintenance, provisioning, dispatch and testing activities at the customer site or a company location.• Supervised, managed, and trained over 60 technicians in fiber deployment projects, onboarding new technicians and day to day operations. • Administered services such as POTS, Data services, Fiber, TV, VOIP, Internet.• Ensured technicians have the resources required to deliver efficient and effective service to customers in accordance with organizations policy and procedures.

Maintained functionality in vast Linux and Windows datacenter by monitoring remote and local networks, web applications, intrusion detection and troubleshot server hardware issues.• Escalated critical issues to the appropriate department and team after initial troubleshooting where applicable.• Performed user account creation, maintenance, and security using Microsoft Active Directory.