Xavier Smith Email & Phone Number

Atlanta, Ga, Us

Sandy Springs, Georgia, United States

Utilized Microsoft 365 Admin, Microsoft Intune Admin, Okta Admin, and Active Directory to troubleshoot help desk tickets via Jira ticketing softwareConducted password resets and account unlocks for usersImaged new devices for onboarding new usersContributed to a domain migration project by transitioning all devices to a new domainLeveraged LogMeIn to troubleshoot tickets from remote usersProvided troubleshooting support for walk-in users while delivering excellentcustomer serviceCompleted data entry tasks to support various operational functions at GoTo Foods

Statesboro, Georgia, United States

- Managed Service Provider intern at TechSavvy specializing in Microsoft 365 setup, Azure Active Directory, and Exchange management.- Proficient in network installations, including wireless access points, routers/firewalls, and switches.- Skilled in operating system installs, file system repairs, computer repair, and custom desktop computer builds.- Maintains positive client communication and attitude across all tasks.

Peachtree Corners, Georgia, United States

Acquired extensive on-site professional working experience within a corporate environmentConducted mini projects in order to further boost the customer experience by coordinating effortsof fellow teammates to gather proper materials and information prior to guests' arrival• Connected devices and applications to achieve seamless dataStaged and prepped iPhones to configure to unique specifications requested by the customerNetworked with teammates to learn and adapt to operational flowParticipated in cycle counts and inventory auditsTroubleshooted, Deleted , and installed software on LaptopsProvided technical assistance