Xavier Swopes Email & Phone Number

Atlanta, Georgia, United States

• Configure laptops for our service and critical system technicians for use.
• Manage RingCentral, which is a cloud-based communications service. With this, I assign and manage phone lines and connect them to Polycom desk phones. In addition, I am a Microsoft Teams Admin. I assign and manage.
• Reach out to our vendors for software, updates to software licenses, and additional troubleshooting issues.
• Help guide and teach newer co-ops how to facilitate IT problems

Atlanta, Georgia, United States

• Provided IT support to users troubleshooting numerous hardware, software, and other technical issues using the Freshdesk/Freshworks ticketing system, phone line, in-person walk-ins/meetings, MS Teams calls, and on-site.
• Configured mobile Apple devices for company employees while ensuring the devices are properly asset-tracked in KACE and integrated with company Addigy MDM and its policies.
• Updated and maintained user accounts, password resets, and data accuracy using Active Directory
• Managed IT Department mobility inventory by sorting and categorizing items, conducting weekly inventory audits, and updating and optimizing inventory and assets.
• Ensured our field users were adhering to our mobile safety software, TRUCE, by making sure they had the proper equipment and configuring their apps properly.

Atlanta, Georgia, United States

United States

• I built and maintained a social media following, engaged with my community, and live streamed video content for my community on Twitch.tv

• I greeted and welcomed customers, ensuring they felt invited and welcomed to our facility.
• I handled membership sign-ups and tours around our facility. This includes handling transactions, which I did with keen attention to details.
• I followed COVID Safety Protocols by consistently cleaning equipment and maintaining a clean environment.

Savannah, Georgia, United States

• I interacted with customers and helped them with their shopping needs or questions
• I bagged their groceries and assisted them with any carrying of goods.
• I kept track of stock on our shelves and refilled them when necessary.
• Checked out customers on the cash registers when they were ready to buy.
• Assisted the main manager with end of the day counts and managed the front end of the store.
• Directed our cashiers on what to do and facilitated any arising problems.