Xavier Thomas Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Proficiently utilizing Ubuntu, command line, and SSH to monitor and manage a fleet of service robots, ensuring smooth operation and providing detailed product feedback.Leveraging Jira ticketing system, Hexnode, and Coda runbooks to prioritize customer experience, maintain excellent communication, and efficiently resolve technical issues.Demonstrating exceptional written and verbal communication skills to convey information to internal stakeholders and end-users in a clear, organized manner.Balancing multiple tasks simultaneously, showcasing strong organizational skills, self-sufficiency, and the ability to adapt to new software and technologies.Adhering to a flexible work schedule to accommodate 24/7 operational needs, exemplifying commitment to providing exceptional technical support and customer service.

Lockhart, Texas, United States

Completed all phases of criminal investigations, ranging from initial report to acquisition of probable cause.Managed the patrol of specific areas to detect law violators, issue citations, and make arrests.Took control of accident scenes to maintain traffic flow, to assist accident victims, and to investigate causes.Coordinated closely state and federal law enforcement entities.Enforce all Federal, State, and Local laws and ordinances coming within the Sheriff’s Office jurisdiction.Make contact with citizens to further law enforcement and civilian relationships.

Lockhart, Texas, United States

Supervised and prepared payroll for a team of 9 employees.Acted as a point of escalation for inmate and team issues.Responded to inquires from the public, inmates, and visitors.Created and maintained detailed arrest files on all inmates processed through the jail.Managed the training and onboarding of new employees.Collaborated with partner facilities by teletype and phone to organize transport and transfer.Tracked inmates through head counts, visitor logs, and scheduled activities.

Lockhart, Texas, United States

San Marcos, Texas, United States

Provided support for hardware and software issues by telephone, chat, and remote utilities while ensuring quality and professional standards during each contact .Managed time effectively in order to obtain performance criteria objectives.Maintained accurate records of customer information to track customer history and report recurring problems to customer's product or service provider.Escalated complex issues to appropriate team following specific escalation procedures.