Xavier Tinoco Email & Phone Number

San José Province, Costa Rica

Guadalupe, Cr

Managua, Nicaragua

San Jose, Costa Rica

- Lead the execution of research projects by drafting proposals,selecting research methods, etc- Plan and conduct market research for international clientsregarding financial performance, market trends from any given industry.- Research, compile, and analyze information on products andmarket conditions to identify potential new markets, salesopportunities, and the most effective methods of marketingspecified products.

Managua, Nicaragua

Understand customer's goals and build an actionable plan for success specifically focused on paid and organic digital marketing- Work with Customer Success and Professional Services teams to identify opportunities for making improvements and recommendations in the customer's digital marketing strategy through the use of the DemandJump platform.- Identify and develop new strategies to increase revenue for existing customers in Search (Google & Microsoft), Display, Video (YouTube) and Social Media Ads (Facebook, Instagram)- Provide insights after reviewing and interpreting customer digital marketing performance data to provide guidance on areas of improvement.- Build trust and develop strong, long-lasting customer relationships

Managua, Nicaragua

- Manage the Remitly Training team and guarantee high quality delivery to new hire classes for each of the production related departments through constant individual feedback and follow up.- Create, update and enhance training curriculums from all productive departments based on business needs.- Implement a variety of training and development programs to facilitate a wide variety that enhance effectiveness of the new and existing workforce.- Assess production employees' skills, performance and productivity through common drivers analysis to identify areas of improvement- Drive and foster Remitly values and culture through all training sessions and development activities.- Effectively communicate with Trainers, Team Managers and Senior Managers to determine training needs for the organization.- Distribute Training Team's workforce effectively based on their individual skills set in order to suffice training needs for all departments.- Elaborate Training Business Report and present to stakeholders the department's wins and areas of improvement on a weekly/monthly basis- Effectively manage the Training Team’s monthly budget

Nicaragua

- Provide high quality product Training to new hires and recently promoted employees to the different departments in the company.- Prepare trainees on technical aspects of the position, as well as the required soft skills.- Identify training needs by conducting deep dives on employees’ skills, performance and productivity through common drivers analysis.- Create, update and enhance Training Material in an ever-changing industry- Keep myself up to date with changes and product updates by constantly reviewing thecompany's knowledge base and as well as delivering weekly production work time.- Submit daily training report to managers and stakeholders in order to share visibility oftraining highlights and lowlights, tracking attendance and other behavior indicators to ensure trainees and living up to the Remitly culture.- Evaluate trainees' performance by auditing cases and providing feedback during weekly 1-1sessions- Support trainees during nesting and certification stages

Nicaragua

- Founding member of the Remitly Fraud Prevention Team in Managua.- Detect and analyze fraud patterns in Remitly accounts by conducting a thorough fraudprevention and compliance regulation assessment.- Safeguard customers' accounts by closely monitoring fraud prevention real time queues.- Guarantee the proper use of Remitly accounts by ensuring compliance of the company'sinternal policies as well as banking and federal regulations the company is subject to.- Request proper documentation in order to comply with KYC regulatory processes.- Provide feedback to managers about product and/or processes opportunities to ensurecontinous improvement of customer experience.

Nicaragua

- Establish commercial alliances with businesses in order to position the brand through advertisement deals, marketing events and/or through authorized product distribution- Create customer loyalty strategies in order to keep old customers and attract new ones through a customer’s benefits program- Negotiate terms and conditions for new allies with general managers, marketing managers, etc.- Provide complete training to authorized distributors (Sales, systems, policies, customer service)- Monitor and evaluate team performance for every business ally according to previously established goals.- Organizing BTL marketing events (Tech fairs, corporate events) in order to position the Brand and get exposure among potential customers- Support as english Translator for General Manager in events and staff meetings with non-English speakers

Nicaragua

Technical support for the biggest healthcare network in the US. A quick, secure and HIPAA-compliant provider portal to help simplify health care administration.- Website's Technical support for the biggest healthcare network in the US (NaviNet).- Account maintenance for health care participating providers for over 40 health insurance companies.- Attract potencial customers and offer premium NaviNet account and explain the privileges of having one as a healthcare provider.- Train and walk users through the process of navigating NaviNet, assisting with issues or glitches the website may have- Mantain and update provider's information on NaviNet's database.

Managua

Centro Médico Nicaragua es una clínica de especialidades donde se encuentran un grupo de doctores para proveer consultas y tratar a pacientes con los problemas que presenten, el centro médico cuenta con su propia farmacia.- Realizar seguimiento a los pagos para su cancelación oportuna- Controlar los pagos al personal administrativo- Elaborar solicitudes de cotizaciones a los proveedores - Control de caja chica- Entregar cheques correspondientes a la nómina- Tramitar y registrar depósitos bancarios- Realizar registro contable - Control de inventario.

Nicaragua

Credit Analyst for one of the biggest banks in the United States. As an associate my job was to analize credit history with help of credit bureau reports in order to set up the most proper credit that could be granted in order to keep the highest CSAT possible and also accomplish the campaingn´s metric goals. Constantly coached new hires on customer service strategies, skills and software usage in order to keep high CSAT and ASAT levels.- Credit history review through reports provided by credit bureau companies.- Determine eligibility for specific credit card for each potential customer based on credit history- Assist credit card holders with any issues or questions that they might have.- Provide credit limit increases based on account behavior- Report stolen credit card to Fraud department to begin an investigation.

Bachelor’S Degree, Business Administration And Management, General

Activities and Societies: Emprende UCA

Bachelor'S Degree, Bachiller En Ciencias Y Letras

Activities and Societies: Football team