Xavier Tor Vilella Email & Phone Number

Barcelona, Cataluña, España

Manage and supervise all day-to-day operations of the hotel.Maintain and continually improve customer service to ensure high levels of satisfaction.Effectively handle and resolve customer complaints.Develop, implement and optimize work processes to improve operational efficiency.Encourage effective cooperation between all hotel departments.Ensure.

Barcelona, Cataluña, España

Responsible for the daily operations of all the departments; Reception, Concierge, Call center, Bell boys and Guest Relations and main contact for guests and other Hotel departments representing Front of the house operational team.Managing house inventory of 473 rooms and suites on a yearly average occupancy of 85% Following up interdepartmental.

Barcelona, Cataluña, España

Plan daily operations, manage, hiring, scheduling, training and coaching a multicultural team of up 80 employees. Coordinating and managing the daily rooms operations from group and individual check ins ranging from 100 to 350 rooms.Consistency meet and exceed revenue targets. Maintaining a financial department budget and staffing levels within hotel.

Barcelona, Cataluña, España

Responsible for the lobby daily shift operations. Coordinating on a day-to-day basis the different teams, front desk, guest service and conventions, for a smooth shift. Organizing arrivals and departures of groups, deliveries, room drops, bag-pulls and the operational part of external activities. Hiring and training operational procedures and standards of.

Barcelona, Catalonia, Spain

Compilation of new standards, analyzing the day-to-day possible operational schedule of the front house departments. Creation of guest experience department, improvement of guest rooms and lobby functionality.

Barcelona, Catalonia, Spain

Hiring, training and team development of a 20 reception staff. Creation and introduction of new procedures to reach a level of quality service and establish service standards. Implementation of accounting, reservations and hospitality operations. Goal achievement control set in terms of guest satisfaction and income.

Barcelona, Catalonia, Spain

Responsible for the Guest Services department (team of 27 employees), hiring, training and development. Team satisfaction and productivity enhancement. Quality processes improvement. Guest satisfaction processes management and guest’s concerns and enquiries assistance. Incoming calls management (25.000 monthly incoming calls). Identify and resolve.

Barcelona, Catalonia, Spain

Responsible for the VIP relations management, a W Insider is a key brand differentiator in a way that creates both valuable and memorable guest experiences, ultimately driving loyalty to the brand and providing W hotels a way to differentiate themselves in the ever-growing lifestyle hotel marketplace by using their connection to the local community and.

Barcelona, Catalonia, Spain

Front desk administration and cash handling duties using the Opera property management system.Communicating effectively with all departments to ensure the seamless running of a shift. Finding creative solutions for guest complaints as they arise at a busy property in its opening year.Promoting the loyalty program and its benefits to all guests. As.

Londres, Inglaterra, Reino Unido

Recruiting, training and monitoring about 40 therapists according to clients’ needs and specifications. Organize and control the call center and the director’s office, monthly timetable for the therapists and office staff (7). Preparing presentations of products and services. Managed on-site Spa branches in Soho Hotel (Firmdale Hotels) and Sofitel.

London, United Kingdom

Berga

Management of all business duties. Purchasing, control stock, cashier control, accountancy and personnel handling.

Diploma

Frst Diploma Btec In Art& Design, Art & Design