Xavier Torres Email & Phone Number

Alpharetta, Georgia, United States

• ● Provided comprehensive technical support for hardware, software, and system functionalities, resolving an average of 8 support requests daily with a 100% customer satisfaction rate.● Orchestrated seamless shipping and meticulously tracked logistical aspects during project implementations, resulting in a reduction in delivery time and fewer shipping errors.● Proficiently configured, setup, and maintained PCs, allboxes, printers, scanners, and diverse hardware/software components for… Show more • ● Provided comprehensive technical support for hardware, software, and system functionalities, resolving an average of 8 support requests daily with a 100% customer satisfaction rate.● Orchestrated seamless shipping and meticulously tracked logistical aspects during project implementations, resulting in a reduction in delivery time and fewer shipping errors.● Proficiently configured, setup, and maintained PCs, allboxes, printers, scanners, and diverse hardware/software components for a user base of sites and employees to ensure workflow continuity.● Meticulously packaged PCs, scanners, allboxes, printers, and associated equipment, reducing equipment damage during transit. Show less

Atlanta, Georgia, United States

• ● Joined the ERP project, optimizing goals, budget, and team roles, resulting in an faster implementation.● Created program specs and test plans, reducing post-implementation defects.● Collaborated with stakeholders and clients, resolving ManageEngine tickets within the SLA.● Conducted tests in SAP Sales and Distribution, reducing order processing time.● Used customer master data for sales orders and pricing conditions with 100% accuracy.● Tracked sales orders and… Show more • ● Joined the ERP project, optimizing goals, budget, and team roles, resulting in an faster implementation.● Created program specs and test plans, reducing post-implementation defects.● Collaborated with stakeholders and clients, resolving ManageEngine tickets within the SLA.● Conducted tests in SAP Sales and Distribution, reducing order processing time.● Used customer master data for sales orders and pricing conditions with 100% accuracy.● Tracked sales orders and deliveries, achieving on-time delivery for 98% of orders.● Managed master data for clients, maintaining a 100% accuracy rate.● Developed Excel functions to categorize and quantify errors, improving efficiency by 70%. Show less

Atlanta, Georgia, United States

.● Entered product details and dimensions accurately using customs software, averaging 50 entries daily.● Ensured 100% quality control of international shipment documents to reduce errors and delays.● Efficiently processed 200+ Importer Security Filings (ISF) monthly, maintaining compliance.● Maintained records of purchase orders, delivery receipts, 150+ shipping manifests, and customs declarations for auditing and compliance.● Managed inventory for international shipments… Show more .● Entered product details and dimensions accurately using customs software, averaging 50 entries daily.● Ensured 100% quality control of international shipment documents to reduce errors and delays.● Efficiently processed 200+ Importer Security Filings (ISF) monthly, maintaining compliance.● Maintained records of purchase orders, delivery receipts, 150+ shipping manifests, and customs declarations for auditing and compliance.● Managed inventory for international shipments, overseeing 10,000+ products.● Implemented an inventory tracking system, reducing stockouts by 20% and improving order fulfillment.● Tracked inventory, monitored prices, and coordinated shipments, resulting in a reduction in supply chain costs and an increase in overall efficiency. Show less

Alpharetta, Georgia, United States

• ● Collaborated with the sales representative team to track truck shipments, improving on-time delivery rates by 90% and reducing delays by 15% through proactive monitoring.● Actively engaged customers, resulting in an increase in load bookings with carriers, translating to an addition in monthly revenue.● Conducted price negotiations with carriers, negotiating favorable terms that led to a 10% reduction in shipping costs, saving the company $5,000 monthly.● Streamlined information… Show more • ● Collaborated with the sales representative team to track truck shipments, improving on-time delivery rates by 90% and reducing delays by 15% through proactive monitoring.● Actively engaged customers, resulting in an increase in load bookings with carriers, translating to an addition in monthly revenue.● Conducted price negotiations with carriers, negotiating favorable terms that led to a 10% reduction in shipping costs, saving the company $5,000 monthly.● Streamlined information gathering for shipments, reducing data entry errors, and saving time.● Managed and nurtured customer accounts, achieving customer satisfaction, contributing to long-term business relationships and repeat business. Show less

Dacula, Georgia, United States

• In the realm of logistics, I accessed the shipment documents for the pulled-up truck to ascertain the specific items, quantities, and schedule for unloading. This allowed for efficient coordination and execution of the logistics operation.● Efficiently collected and processed an average of 50 online orders per day, ensuring timely fulfillment and customer satisfaction.● Successfully operated different types of machines, contributing to an increase in overall… Show more • In the realm of logistics, I accessed the shipment documents for the pulled-up truck to ascertain the specific items, quantities, and schedule for unloading. This allowed for efficient coordination and execution of the logistics operation.● Efficiently collected and processed an average of 50 online orders per day, ensuring timely fulfillment and customer satisfaction.● Successfully operated different types of machines, contributing to an increase in overall productivity.● Coordinated the unloading of shipments each week, maintaining a consistent flow of merchandise to the store and reducing storage costs. Show less

Whitesburg, Ga

• Earned good attendance record and built reputation for being on time and ready to work.• Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.• Kept safety of all members of group at high level by pointing out cracked sidewalks, bad lighting, and steps and aided as needed.• Answered questions, pointed out overlooked features, and offered further details about special exhibits so that… Show more • Earned good attendance record and built reputation for being on time and ready to work.• Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.• Kept safety of all members of group at high level by pointing out cracked sidewalks, bad lighting, and steps and aided as needed.• Answered questions, pointed out overlooked features, and offered further details about special exhibits so that visitors would be knowledgeable.• Entertained visitors and tourists with various props and signs to ensure maximum engagement, fun, and lasting memories.• Mentored apprentice guides to promote better understanding of information to present to tourists and travelers. Show less

Cumming, Ga

• Collected and relocated shopping carts, baskets, and reusable bags to appropriate areas.• Stocked and rotated inventory regularly.• Maintained clean and clutter-free front-end area.• Re-stocked check-out line and endcap displays with new merchandise.• Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.

Gainesville, Georgia, United States

• Maintained current store, product, and promotional knowledge to drive consistent sales.• Answered questions about current promotions and resolved issues according to store policies.• Bagged, wrapped, and packaged purchases according to customer needs.• Provided every customer with professional and polite support for sales and service needs.• Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.•… Show more • Maintained current store, product, and promotional knowledge to drive consistent sales.• Answered questions about current promotions and resolved issues according to store policies.• Bagged, wrapped, and packaged purchases according to customer needs.• Provided every customer with professional and polite support for sales and service needs.• Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items. Show less

Lawrenceville, Ga

• Received merchandise and restocked floors and storage areas.• Listened to customers and made suggestions for additional items of interest.• Built and stocked footwear displays to showcase specific styles, brands and seasonal merchandise.• Applied knowledge of correct sizing and fit to help customers find comfortable shoes.• Watched customers for signs of suspicious behavior to maintain security and prevent theft.• Assisted customers with choosing brands and styles to meet… Show more • Received merchandise and restocked floors and storage areas.• Listened to customers and made suggestions for additional items of interest.• Built and stocked footwear displays to showcase specific styles, brands and seasonal merchandise.• Applied knowledge of correct sizing and fit to help customers find comfortable shoes.• Watched customers for signs of suspicious behavior to maintain security and prevent theft.• Assisted customers with choosing brands and styles to meet specific requirements. Show less

Bachelor'S Degree - Richard'S College Of Business, Management Information Systems

Activities and Societies: Phi Delta Theta Fraternity and Lacrosse Club

Education record

• Business Processes in Sales and Distribution SCM600 • Cross Functional Customizing in Materials Management SCM550 • Integrated Business.