Xavier Vasquez Email & Phone Number

San Diego

- Provide support for the Alaris Infusion pumps via remote tools.- Install product related applications on various environments.- Investigate pump connectivity issues with various hospital networks throughout the US and Canada.- Create cases and properly document troubleshooting steps taken to resolve issues.- Follow-up with customers in a timely manner.- Perform mentoring/training for junior agents.- Use proprietary applications to troubleshoot reported issues with devices. - Create compliance reports for customers to better help them understand errors within their workflow or wireless environments.- Provide in-depth analysis of internal logs to identify a variety of issues. - Troubleshoot with hospital staff including but not limited to Clinical Engineers, Pharmacists and IT.- Assist in creating resolution documentation for all agents.- Provide 24/7 phone coverage as an on-call agent for customers.- Monitor internal tracking systems to ensure SLAs were met.- Provide analysis for message traffic in an Alaris interface environment.

San Diego

-Diagnose and resolve hardware/software problems and analyze Windows XP/VISTA/7/8 desktop system performance-Configure and deploy Laptop and Desktop hardware for upgrades and new users-Provide 1st and 2nd level technical support for help-desk related issues-Administer and troubleshoot network printer/copiers-Maintain and manage file share access, and organization-Maintain and create user accounts in Active Directory, and Exchange Management console-Administer corporate phone system-Conduct end-user training classes on Corporate IT systems-Write and maintain technical documentation.-Maintain corporate asset tagging, and inventory control for IT equipment-Maintain Exchange 2007 Environment-Maintain VMware ESX Environment-Maintain Cisco Switch Configuration-Write status and progress reports to be reviewed by direct supervisor-Support corporate LAN/WAN environment-Assist in support of corporate firewall and remote access solution(s).-Diagnose and repair iPhones and Android mobile devices

San Diego

-Diagnose and resolve hardware/software problems and analyze Windows 2000/XP/Vista/7/8.1 desktop system performance.-Provide 1st level technical support for helpdesk related issues.-Administer and troubleshoot network printer/copiers.-Maintain and manage file share access and organization.-Administer corporate phone system.-Conduct end-user training classes on corporate IT systems.-Write and maintain technical documentation.-Maintain corporate asset tagging, and inventory control for IT equipment.-Support corporate LAN/WAN environment-Assist in support of Microsoft Exchange 2007 email environment.-Assist in support of corporate firewall and remote access solution(s).-Assist in translating meetings to facilitate the understanding of ideas.

Mcas Miramar, Ca

0656 - Tactical Data Networking SpecialistTactical network specialists are responsible for installation, configuration, operation, and maintenance of networking systems. This includes installing and configuring hubs, routers, bridges, and various transmission media, installing and configuring server hardware and software, and coordinating with the information systems specialist to ensure the proper installation and configuration of workstation hardware and software to ensure efficient operation on the network. Tactical network specialists also install, optimize and troubleshoot Local Area and Wide Area Networks and operate the Tactical Data Network (TDN) server.

Associate'S Degree, Medical Specialties

Education record