Organized, detail-oriented, and experienced in properly handling customer inquiries and feedback. I'm a self-starter and like to work independently, but I'm also an enthusiastic team player ready to contribute to company success. Proven track record of serving as an effective liaison between customers and developers.
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Web DeveloperBack2Eden Lifestyle -
Web DeveloperBack2Eden Web Services Jul 2021 - PresentBoquete, Chiriquí, PanamaBack2Eden Web Services is a web-development company run by a group of web developers, graphic designers, and software developers. We create websites and web apps using WordPress and ReactResponsibilities include building & managing websites for clients using WordPress and React• Delivered & currently manage 8+ websites with continued customer satisfaction
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Analyst/Software DeveloperProtracon Panama Jun 2022 - May 2024Boquete District, Chiriquí, PanamaResponsibilities included providing tech support for trading platforms, monitoring live trading bots, and programming/testing algorithmic trading bots based on trader specifications• Successfully translated trader specifications into 20+ working trading algorithms• Programmed 10+ profitable algorithmic trading bots, one of which made $30,000+ on day 1!• Saved traders thousands of dollars in losses from platform & computer issues
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Customer Service RepresentativeErgeon Mar 2022 - Jun 2022Boquete District, Chiriquí, PanamaResponsibilities included answering inbound phone calls & customer emails • Created a website that greatly enhanced the onboarding process for new employees by condensing the company product information in a format that helped them to memorize the most important parts -
Junior Quality Assurance AnalystSolid Clouds B.V.☁️ Mar 2021 - Oct 2021Rijswijk, South Holland, NetherlandsResponsibilities included quality control checks on deliverables, and liaising with our customers and our developers, translating customer feedback into checklists and guidelines for developers• Reduced post-delivery revisionary work on deliverables by more than 50% -
Help Desk TechnicianOnassis Granville Attorney At Law Aug 2020 - Feb 2021Anna Regina, Pomeroon-Supenaam, GuyanaResponsibilities included modernizing IT infrastructure, protecting office devices from malware• Removed malware from office network & slashed computer-related productivity loss by 50%• Conducted employee training in office computer skills that increased productivity by 30%
Xavier Valois-Smith Education Details
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Caribbean Examination CouncilNatural Sciences
Frequently Asked Questions about Xavier Valois-Smith
What company does Xavier Valois-Smith work for?
Xavier Valois-Smith works for Back2eden Lifestyle
What is Xavier Valois-Smith's role at the current company?
Xavier Valois-Smith's current role is Web Developer.
What schools did Xavier Valois-Smith attend?
Xavier Valois-Smith attended Caribbean Examination Council.
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