Xavier Vuong Email & Phone Number

Richmond, Victoria, Australia

Achievements:- Completed a major digital transformation project across four council leisure facilities that involved integrating Linkly payment technology with POS Perfect Gym software and NAB EFTPOS Terminals, reducing transaction handling times by more than 50% and improving financial data accuracy to nearly 100%.- Lead device deployment project to reconfigure, back-up, and deploy a fleet of iPad and mobile devices, enabling ICT to track and remotely manage them for the first time. This enhanced the security, usability, and scalability of the devices, doubling productivity.- Established essential technical support processes, tools, knowledge bases, and work instructions. Developed IT documentation for troubleshooting and resolving issues with key financial components (EFTPOS, POS, Linkly) that were previously non-existent.- Redesigned lead generation components of Yarra Leisure’s website, specifically updating customer-facing forms and integrating them from on-premise systems to a new SharePoint site, eliminating legacy limitations.

Victoria, Australia

Achievements:- Contributed to the development and refinement of Telstra's technical support processes, tools, and knowledge base.- Built strong relationships with customers and internal stakeholders, fostering a collaborative and customer-centric culture within Telstra.- Enhanced customer satisfaction through effective troubleshooting and comprehensive support.Improved efficiency in issue resolution by providing valuable feedback to development teams.

Craigieburn, Victoria, Australia

Achievements:- Successfully launched a new restaurant concept, developing the menu, branding, and marketing strategy from scratch.- Navigated challenges such as staff turnover, supply chain disruptions, and changing market conditions (COVID-19 pandemic), adapting the business strategy to maintain profitability.- Improved overall customer satisfaction, resulting in positive reviews and increased repeat business.Established strong team culture leading to reduced staff turnover and enhanced service quality.

Melbourne, Victoria, Australia

Achievements:- Consistently surpassed KPIs for resolving technical issues achieving a higher resolution rate than other consultants in my team.- Consistently the top performer on a weekly basis.

Melbourne, Australia

Achievements:- Consistently delivered exceptional support to hospital executives, resolving complex technical issues promptly and minimizing workflow disruption.

Melbourne, Victoria, Australia

Achievements:- Successfully managed IT and Customer Experience workloads simultaneously.Played a key role in streamlining SMS messaging troubleshooting workflows, resulting in a 50% increase in productivity.

Melbourne, Australia

Achievements:- Achieved a 99.5% resolution rate for incoming calls on a first call basis.- Consistently met daily Key Performance Indicators (KPIs).- Ranked regularly in the Top 3 performing helpdesk agents.

Melbourne, Victoria, Australia

Achievements:- Promoted to Manager within the first year of employment for outstanding performance.- Successfully established and maintained the network infrastructure while ensuring network security.- Consistently exceeded daily quotas by more than 200%.- Developed a professional website for the business, improving customer base and online presence through the use of HTML, PHP, and CSS.- Trained and guided staff on a regular basis, resulting in improved performance and productivity.

Melbourne, Australia