Xavier Achi Email & Phone Number

Mississauga, Ontario, Canada

Resolved customer complaints through effective communication and problem-solving, ensuring timely and satisfactory resolutions to maintain high customer satisfaction rates.Managed a high volume of incoming calls while maintaining accuracy and professionalism in customer interactions.Identified customer needs and recommended tailored products or services, contributing to increased sales and customer retention.Utilized advanced CRM systems to maintain detailed records of customer interactions, accounts, and inquiries, ensuring efficient follow-ups and process improvement.Collaborated with internal teams to address customer feedback, enhancing overall service delivery and streamlining business processes.Generated sales leads and promoted relevant company offerings, exceeding personal and team sales targets.Analyzed customer information to prepare insightful reports, supporting management in refining strategies for improved service delivery and marketing efforts.Implemented solutions to resolve product or service issues, leading to enhanced operational efficiency and reduced customer churn.Built trust and long-term customer relationships through proactive communication and exceptional service quality.

Burlington, On, Canada

Mississauga, Ontario, Canada

- Help generate new business via cold calling and email campaigns - Identified business opportunities by identifying and qualifying prospects. - Maintain a good working relationship with vendors and become knowledgeable about their product lines - Stay up-to-date on the status of all jobs and work with vendors to ensure timely delivery. - Create and deliver proposals and quotes in a timely manner - Provided a high level of service to customers, following up on orders from the initial call through order entry and fulfillment of project

Ecuador

Develop and implement an annual marketing plan that increases the market share.Position the brand of the top 10 financial institutions through advertising and non-traditional advertising campaigns.Gather and analyze market data, including competitors, resulting in successful product development.Contribute to the development of brochures, mailing, flyers, and other marketing material.Reinforce positioning by implementing a brand strategy through the supervision of brand guidelines in the different branches nationwide.Increase engagement and alignment across the organization by developing effective internal communications for key strategic initiatives.Develop and manage the marketing budget, ensuring efficient use of resources.Collaborate with internal teams, including product development, sales, and finance, to ensure alignment on marketing initiatives.Develop and execute marketing campaigns across multiple channels, including traditional and digital media.Monitor and analyze marketing performance metrics, adjusting strategies as needed to achieve business objectives.

Ecuador

Marketing, Business

Ing, Marketing