Xavier Andrade Email & Phone Number

International, Global, Oo

• Customer support on UNIT4 procurement software - Scanmarket division (e-auctions, contracts, suppliers, spending, project management modules).• Main Contact for customer POC's and internal team members for their assigned accounts.• Perform recurring monthly and or quarterly meetings with customers to stay in contact and ensure customer is satisfied.• Perform customer On-boarding process. Keep up with all system enhancements, teach improvements to customers.• Be an expert on the UNIT4 software solution and able to passionately perform customer demo’s in English and Spanish.• Facilitate training for new and existing customers (webinar or workshop).• Identify and pursue up-sell opportunities, record sales and customer interactions in Salesforce CRM.

Toronto, Ca

De Pere, Wisconsin, Us

• Continually built and nurtured our stable of Agents and Agencies.• Provided a structured on-boarding process, leveraging corporate contracting, certification and training processes, tools and systems. Organized involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance requirements, and sales systems.• Acted as a liaison between agents and health plans with respect to the sales process, to ensure agent's area appropriately set up and supported across their lifecycle. This includes contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.• Achieved performance targets by using data and appropriate leading indicators of success and corresponding sales results. Monitored sales results, trends and key performance indicators and held agents accountable for achieving targets.• Ensured sales techniques are following CMS regulations, and regularly review sales results and provided feedback to agents, all sales updates made in Salesforce• Achieved assigned sales/membership growth targets through agents in his/her territory(ies), with a minimum of 65% of sales derived via community-based leads and referrals.• Facilitated engagement of agents in executing these plans and ensure that agents appropriately represented our product portfolio and service offerings.• Ensured Compliance: Ensure agents adhere to sales and marketing guidelines associated with compliance requirements.

West Hollywood, California, Us

• Managed all administrative duties in a fast-paced office environment.• Assisted in the development of the company's policies and procedures.• Provided strategic direction & operational oversight for daily business activities.• Handled all aspects of business administration to include supplies purchasing, expense control, profit, and loss analysis.• Hired, trained, supervised, and schedule a team of eight employees.

West Hollywood, California, Us

• Developed marketing and sales strategy identifying target markets.• Handled all customer service, daily sales, and employees’ activities.• Inside and outside sales, leads generation to reach monthly quota, all data updates (new account, progress, opportunities, etc.) managed sales process in Salesforce CRM.• Designed all marketing material and sales approach, online advertising, and developed company’s website.• Doubled gross revenue in the first two years after business expansion.

College Point, Ny, Us

• Secured new accounts while servicing and maintaining existing customers within the restaurant and food service industry in the San Fernando Valley territory. • Worked in the field generating new business prospects, following up on sales leads, making personal presentations, and marketing new and existing products.• Helped plan and coordinate customer events designed to strengthen customer relationships and introduce new products, work one-on-one with Marketing Manager to guide product development.• Analyzed market and sales trends to identify target marketing and sales strategies.• Lead generation, in charge of generating 100% of all new leads within the designated territory. • In charge of reaching quarterly quota, a total of a minimum of 25 new business sign ups and 45 reactivation of existing clients. • Customer service, serviced all clients requests. Collected information and price comparison.• Became number one Marketing Specialist for Southern California within the first quarter of hire and sustained position for two years.

Business Administration, B.S.: Option In Marketing, Business Administration - Option In Marketing

Bachelor Of Engineering - B.E., Computer Science