Xavier Branch Email & Phone Number

United States

- Collaborate with internal teams to resolve billing discrepancies and improve overall billing efficiency.- Communicate billing policies and procedures to clients in a manner that enhances their understanding and experience.- Update benefit policies to reflect changes for new hires, current employees, and terminations. - Work closely with cross-functional teams to address root causes of billing discrepancies and implement corrective actions.- Conduct training sessions to educate clients on billing systems, online portals, and self-service options.- Collaborate with internal stakeholders to implement enhancements that streamline billing procedures and enhance the client experience.- Evaluate current billing processes and systems to identify opportunities for improvement.- Cultivate strong relationships with key clients, understanding their unique needs and preferences to support their business.

Augusta, Georgia, United States

- Provided responsive support to clients regarding the use of payroll systems like WFN, Portal, and HRB applications, assisting with application navigation and functionality.- Helped clients with data maintenance, system setup, and configuration changes in systems like AutoPay Mainframe, WFN, HRB, and the Portal, coordinating with relevant functional areas (e.g., PTO, 401k, timekeeping, etc.).- Assisted clients with payroll processing questions, troubleshoot issues, and ensure accurate setup for payroll elements like Group Term Life, HSA, special calculations, and benefits accruals.- Used internal tools to research payroll, pay practice, and payroll tax inquiries, collaborating with internal teams and external vendors to resolve issues and meet client expectations.- Worked closely with teams across functions (e.g., 401k, FSA, tax, etc.) and third-party vendors to address client concerns and ensure service delivery aligns with client requirements.- Managed and completed complex payroll-related tasks such as tax amendments, benefit recalculations, PTO, and overtime adjustments, including troubleshooting and reporting for historical data corrections.- Escalated unresolved client issues to appropriate teams (e.g., Tech Services, Project Services, etc.), ensuring effective communication of issue status and resolution back to clients.

- Managed the end-to-end hiring process, including creating job descriptions, posting job openings, sourcing candidates, conducting interviews, and handling seasonal hiring needs during peak retail periods.- Acted as a mediator between employees and management, addressing workplace concerns, resolving conflicts, and fostering a positive and inclusive store culture.- Implemented and oversaw onboarding and ongoing training programs for new hires and existing employees, ensuring they understand store policies, product knowledge, and customer service expectations.- Ensured store compliance with all federal, state, and local labor laws, including wage and hour regulations, health and safety standards, and anti-discrimination laws.- Supported store managers with performance evaluations, coaching, and addressing performance issues, while also managing employee recognition programs to motivate staff and boost morale.- Managed payroll and compensation programs, ensure accurate wage processing (including commissions and overtime), and oversee employee benefits like healthcare and paid time off.- Ensured adherence to safety standards and create a safe work environment by conducting safety training, addressing workplace hazards, and managing any incidents or accidents.