● Owned both retention and upsell/cross-sell activities and workedcollaboratively with project managers to ensure on-timetechnical deliverables across mid-size to enterprise accountsranging from $10,000 up to $50,000● Provided business, technical, and product knowledge anddeveloped and executed effective success plans that drove idealcustomer outcomes● Managed relationships with stakeholders and provided projectreports to manage client expectations while driving projectdevelopment to meet deadlines

● Supported a smooth transition for the customer betweenmarketing, support, and the health coach, providing high touchservice along the way● Ensured that communications were sent, received, andunderstood by clients during onboarding process

● Onboarded and developed individualized virtual fitnessprograms simultaneously varying from an “average” to “VIP”clients to support each fitness journey● Completed video/phone calls with clients toprovide a constant high level of communication and clientcontact through web and mobile applications● Participated in cross-functional teams to assist in companygrowth and performance operations, while collaborating with theengineering & product team to continually enhance coachingtools and client experience