Xavier Hébert-Faucher Email & Phone Number

Montreal, Quebec, Canada

- Conducted comprehensive threat analysis in a 24/7 environment, neutralizing and mitigating all risks to the company.- Led and coordinated a team of 7 agents, ensuring the effective execution of security activities.- Administered and audited over 360 outbound data records daily, correcting discrepancies in real-time.- Managed 86+ inquiries, delivering exceptional customer service and maintaining professionalism under pressure.- Developed and implemented active listening techniques to assess and resolve 67 complex service issues, leading to a 20% increase in positive feedback.- Established strong internal customer service practices, building trust and ensuring reliable support.Skills:- Threat Analysis & Risk Mitigation- Network Administration- Risk Assessment & Management- Team Leadership & Coordination- Data Monitoring & Compliance- IT Security Management- Customer Service Excellence- Active Listening & Issue Resolution

Montreal, Quebec, Canada

- Implemented new technologies, leading to a 20% reduction in IT costs across the enterprise.- Designed and executed a comprehensive worksite security strategy, leveraging intrusion detection systems and Active Directory, which reduced vulnerability assessments by 50% and ensured compliance with industry standards for data protection.- Transformed system health checks and security audits by developing PowerShell scripts, which increased audit accuracy and led to a 30% decrease in incidents over six months.- Developed batch files to automate check-ins and updates for 200 laptop computers, ensuring efficient system management.Skills:- Technology Implementation & Cost Optimization- Security Strategy Design & Compliance Management- Automation & Scripting (PowerShell)- Batch File Development & System Management

Remote

- Identified and resolved 6 incompatibility issues overlooked by the QA team before the product hit the market.- Created and deployed an efficient database management system that upgraded task scheduling capabilities, resulting in enhanced productivity and operational flow for over 40 employees within the organization.- Analyzed root causes of bugs in collaboration with design teams; implemented a new reporting system that expedited bug resolution time by 40%, contributing to the successful launch of over 50 critical updates.Skills:- Quality Assurance & Issue Resolution- Database Management & Task Scheduling- Root Cause Analysis & Collaboration- Reporting System Implementation & Bug Resolution

Balfour, British Columbia, Canada

- Spearheaded a comprehensive research initiative that combined creative and technical elements, resulting in the successful execution of five high-quality production phases; team morale surged by 20% through enhanced collaboration.- Coordinated with industry experts to develop innovative training methodologies and evaluation strategies, achieving a 60% increase in positive evaluations and establishing a new benchmark for team performance within six months.Skills:- Research & Initiative Leadership- Project Management & Team Collaboration- Training Development & Methodology Innovation- Performance Benchmarking & Strategy Implementation