Experienced Chief Operations Officer with over a decade of experience, I have a proven track record of driving operational excellence, scaling global operations, and enhancing customer success in high-growth environments. My career spans diverse industries, including retail, FMCG, eCommerce, AI, and robotics, where I have consistently delivered exceptional results and transformed organizational performance.In my recent role as VP of Operations & Customer Success at Zippedi [COO type], I led a team of over 80 professionals, managing the deployment and operation of AI-powered robots across multiple continents. My strategic leadership contributed to a 20% increase in ROI and a 98% client retention rate.At Scalefast, I played a crucial role in transitioning the company from Series A to Series B, significantly expanding the customer success function and leading global teams. My expertise in P&L management, contract negotiation, and market expansion drove a 60% YOY increase in ARR, culminating in the company's successful acquisition.I excel in creating scalable processes, fostering inclusive cultures, and managing complex operations. Bilingual in French and English, I hold an MBA and a Bachelor of Science in Computer Science.AREAS OF EXPERTISE:✦ Global Operations Management: Scaling operations across multinational environments with scalable processes and data-driven models.✦ Customer Success and Retention: Establishing and scaling customer success functions, achieving high retention rates and reducing response times.✦ Strategic Leadership and Growth: Translating visionary goals into executable strategies, driving revenue growth and cost reduction.✦ Startup Scaling and Culture Building: Growing startups from Series A to successful acquisitions, fostering inclusive and values-based cultures.✦ Industry Expertise in Robotics, AI, and eCommerce: Managing AI and robotics operations and handling large-scale eCommerce contracts and logistics.IN MY SPARE TIMEYou can find me underwater exploring the ocean or going on long hikes in national parks. I also enjoy sharing good food at home or at a restaurant.LET'S CONNECTI am passionate about leveraging my diverse experiences to drive success and innovation. Let's connect and explore how we can collaborate.