• Delivered exceptional customer service by assisting customers in finding products, providing styling advice, and ensuring a positive shopping experience.• Adapted to fast-paced retail settings, managing multiple responsibilities while maintaining attention to detail and meeting deadlines.• Maintained visual merchandising standards by arranging displays and shelves in alignment with brand guidelines, ensuring an aesthetically appealing and organized store environment.

• Interacted with customers via phone, email, and web forms to handle inquiries, orders, and complaints.• Managed warehouse inventory, using inventory software to keep accurate records and maintain organization.• Oversaw incoming shipments, inspected returns, and approved items from drivers and couriers.• Worked with warehouse managers in Vancouver, Montreal, Toronto, Calgary, and Edmonton to find quick solutions and streamline operations.• Led and guided a China-based team to… Show more • Interacted with customers via phone, email, and web forms to handle inquiries, orders, and complaints.• Managed warehouse inventory, using inventory software to keep accurate records and maintain organization.• Oversaw incoming shipments, inspected returns, and approved items from drivers and couriers.• Worked with warehouse managers in Vancouver, Montreal, Toronto, Calgary, and Edmonton to find quick solutions and streamline operations.• Led and guided a China-based team to maintain consistent service standards and improve online customer service. Show less

• Managed creative projects from concept development to visual implementation, ensuring consistency with the client’s expectations and brand identity, and meeting the desired standards and specifications.• Led and participated in diverse design projects encompassing key visuals, logos, website interfaces, typography, marketing materials and social media video editing.• Provided direction to photographers, illustrators, and retouchers to ensure aesthetic and high-quality visual… Show more • Managed creative projects from concept development to visual implementation, ensuring consistency with the client’s expectations and brand identity, and meeting the desired standards and specifications.• Led and participated in diverse design projects encompassing key visuals, logos, website interfaces, typography, marketing materials and social media video editing.• Provided direction to photographers, illustrators, and retouchers to ensure aesthetic and high-quality visual outputs.• Created mockups and prototypes to present concepts to clients and collected feedback to adjust selected creative strategies.• Contributed to marketing scheme planning, crafting engaging taglines, and participating in both pre-production and post-production activities, including script preparation, characters casting, monitoring shooting plan and offline testing. Show less