Xavier Lim Email & Phone Number

Singapore

Understand system requirements and test scenarios/casesPerform data preparationExecute test casesValidate results against targeted outcome and capture test evidenceDocument defects/bugs as required

7 Raffles Ave, Singapore 039799

I worked part time at Ritz Carlton Colony for one month, from March 2023 to April 2023. The tasks I do on a daily basis involve greeting diners' arrival with professionalism, taking orders and relaying them to the kitchen accurately, serving orders correctly and effectively, cleaning and resetting tables to maintain an organised dining area and proactively ensuring customer satisfaction.During this one month that I have worked at Ritz Carlton Colony, I have learnt several valuable skills that are important to my student and working life.Firstly, I've witnessed a significant improvement in my communication skills. Given the nature of this job, which involves engaging with people I am not familiar with, such as diners, I've consistently pushed myself outside my comfort zone, resulting in a heightened comfort level when interacting with strangers.Secondly, I have also became better at working under pressure. During busy periods, there will be many orders to be served, so I have to keep calm and focused to correctly serve diners the food or drinks they ordered. Although it was overwhelming at first, I slowly learnt how to keep calm even when there were many orders at once, so that I could serve diners the correct food and drinks and as quickly as possible.Lastly, my teamwork skills have undergone substantial growth. This job necessitates effective communication and collaboration with my colleagues, especially when I require assistance with tasks like coffee preparation or handling more complicate orders (i.e. alcohol). Through this valuable experience, I've acquired the ability to seamlessly coordinate with others, enhancing my work efficiency and contributing to overall customer satisfaction.

Blk 1092, Lower Delta Road, #03-13

I was in charge of preparing wires (cutting, crimping and printing labels for the wires) and installing the prepared wires into panels and have learnt a lot throughout my one month working here. Firstly, I learnt how important time management is, as my manager needs my help to prepare and install the wires by the given deadline so I learnt how to manage and plan my time efficiently so that more things can be done in a day in order to not be too stressed out when the deadline is near.Lastly, I have improved my communication skills and step out of my comfort zone. This is important as I understand that communication with higher ups and peers are needed in both student and working life. By talking to people I am not familiar with in the job (to ask for different types of wires or report a problem), I have to step out of my comfort zone and communicate clearly so that people understand what I am saying. This helps me improve my communication skills and forces me to step out of my comfort zone, which has made me more confident in myself.

3 Gateway Dr, #04-26/27 Westgate, Singapore 608532

I worked part time for Popular from 15 February to 31 March and I was a Retail Assistant. Some of the things I do on the daily basis in my work are serving customers - helping them locate anything that they need, checking stock printing promotion labels to paste on items and putting price tags on items and packing for items to be returned.During this one and a half month that I worked, I have learnt skills that will be needed for both my student and working life.Firstly, my communication skills have improved tremendously as I have to be able to communicate clearly with customers. When customers ask me whether there is a certain product in stock, I have to be able to communicate clearly and politely to customers to tell them whether the product they are looking for is in stock or let them know when the product will be in stock. Additionally, if I am not aware if a certain product is in stock, I have to ask my colleagues so my communication skills have to be good for customers and my colleagues to understand me.Secondly, my teamwork skills have improved. Since there are not many people working at Popular, sometimes we will need to know how to coordinate amongst ourselves to split the workload. Working in Popular, I have to learn how to cooperate and work together with my colleagues as I will need to ask them for their help if I am not able to find an item a customer is looking for and vice versa. When one person is overwhelmed with something, the rest of us will step in to help them. Last but not least, I have became more extroverted and have found it easier to talk to people after working at Popular. Before that, I did not really dare to talk to strangers but after working at Popular, since I am being forced to step out of my comfort zone and talk to customers whom I do not know so I have to force myself to talk to customers when I do not know them. With enough practice, I have gotten used to talking to strangers which has made me become more extroverted.

Diploma Of Education, Information Technology

Gcse 'O' Level

Activities and Societies: Badminton CCA: Competitions participated in - NSG Badminton Championships B Division Boys (West Zone) in 2021.

Psle

Activities and Societies: Badminton CCA- Edusave Certificate of Academic Achievement: 2012-2015, 2017 - Edusave Good Progress Award: 2017