➤ Efficiently manages the day-to-day store operations, including profit and loss (P&L), program aesthetics, as well as customer and employee satisfaction.➤ Builds a team through stretch assignments and partnerships with Micro-Market general managers.➤ Directs the monthly recruitment, selection, and hiring of qualified associates that sustain staffing guidelines and support the expansion of the district talent bench.➤ Supports field operational performance by creating best practices, tools, resource builds, and the identification of process standardization and leadership based on store locations.➤ Works with managers to develop training to support the project development and execution.➤ Evaluates and directs performance management, such as talent assessments through hiring decisions and promotions, as well as the culture creation of strong communications among team members.Notable Achievements:★ Exemplified strategic skills and proactive management in the development and execution of effective company strategies, that brought in more than $30M in revenue budget.★ Spearheaded the launch of the new store in 2006 in collaboration with a team of more than 90 personnel.★ Worked in partnership with the Micro-Market peers in supporting and turning underperforming locations into a success, through intensive training and business rhythm planning.★ Led the implementation of the Omni-Channel operating model that improved company performance.★ Served as an effective peer leader within the Micro-Market, while focusing on driving performance through business rhythm execution and associate development.

➤ Provided oversight and ensured proper administration of profit and loss, company assets, and daily operations.➤ Conducted assessment of business results and led the development of effective solutions for performance gaps.➤ Oversaw the recruitment, development, and retraining of qualified employees in alignment with staffing needs.➤ Spearheaded the development of team members through effective coaching, training, professional development, and performance management.Notable Achievements:★ Spearheading strategic efforts in driving financial results of the Services Business Group, comprising of both the Autotech and Geek Squad Precinct within multiple store locations.★ Headed the execution of innovative strategies that supported the achievement of services goals, along with the deployment of progress and initiatives to the district leadership team.★ Delivering exceptional customer services across all channels that involve in-store, remote, phone, and in-home interactions.★ Successfully deployed the Employee Business Networks for the Baltimore and DC store locations.

➤ Organized and facilitated the training of new store associates on female shopping culture and habits.➤ Expertly managed the candidate selection of new hires and execution of department-specific training for new employees, in close coordination with the district leadership.➤ Performed necessary assessment and implementation of personal development plans for direct reports.➤ Efficiently handled the monitoring and control of the store’s profitability objectives based on the company’s budget and forecasts.➤ Conducted motivating store meetings, and learned new skills at district and territory meetings, while executing special projects/initiatives to enhance the customer experience and the bottom line.Notable Achievements:★ Applied excellent management and leadership skills in directing a team of 10 personal shopping assistants, while administering the continuous operations and profitable success of the Top 10 Jill stores.★ Recognized and maximized opportunity in supporting the implementation of the store's growth plans through collaboration with the general manager, customer solutions manager, and district leadership.★ Led inventory management involving stock counts, adjustments, receiving, and license plating.★ Capitalized on skills in posting 3 physical inventories under budget.