Executive Support• Act as a liaison between executive leadership and employees (policy updates, strategy communication,feedback collection).• Organize company meetings and events such as All-Hands, Directors' Meetings, Quarterly Performance Reviews, Annual Conferences, etc.• Write and distribute company-wide communications, including policy updates, strategic announcements, and newsletters.Operations Management• Perform regular audits of company processes to identify gaps and adjust for optimal efficiency.• Oversee 60,000 sqft of office/studio space and 6,000 sqft of employee housing.• Manage our office support team.• Manage vendor and contractor relationships.• Own maintenance of project management board (Monday.com) and automations (Zapier).• Manage employee travel logistics (booking flights, hotels, reimbursements).People and Culture• Manage new-hire onboarding• Answer questions and requests that come through our ticketing system.

Employee #17. A fractional COO/CoS for high-growth, venture-backed tech startups. Externally reported to founders, and executed across Finance, Legal/Equity, and People Ops. Supported critical company events like fundraising and hiring.Finance• Processed invoices from vendors and clients• Support annual tax filings• Reconciled employee reimbursements• Processed payroll for fully distributed teams• Provided support and guidance to founders to optimize cash flow and extend runwayLegal & Compliance• Process state registrations(payroll and sales tax)• Maintain cap table(Carta & Pulley)• Managed 409A evaluations• Prepare docs for investor packetPeople Ops• Manage employee onboarding an offboarding• Oversee payroll for fully distributed teams• Design and manage benefits packages• Support founders in headcount planning

In this 4 month contract I led operations for Fiveable's inaugural College Admissions Bootcamp.While leading a small team, I built and managed a program operations playbook from scratch. I owned sponsor relationships, managed event schedules, and worked with the senior leadership on high level ops strategy.

Student Support and Engagement• Coordinated and managed student onboarding processes, ensuring smooth integration and orientation for new cohorts.• Provided personalized academic support and mentorship to students, facilitating their success in rigorous coding bootcamp programs.• Developed and implemented student engagement initiatives, including workshops and study groups.• Monitored student progress through regular check-ins and academic performance tracking, identifying and addressing areas needing improvement.• Collaborated with instructors to design and deliver tailored support plans for students struggling withcoursework or personal challenges.Career Readiness and Professional Development• Organized and conducted career readiness workshops, covering resume writing, interview preparation, and networking strategies.• Facilitated peer mentorship programs, fostering a supportive and collaborative learning environment among students.• Coordinated with external partners and alumni to provide students with networking opportunities and job placement support.Administrative and Communication Skills• Acted as a liaison between students and bootcamp staff, ensuring effective communication and resolution ofany issues or concerns.• Analyzed student feedback and performance data to improve support services and enhance overall student satisfaction.

• Managed shifts within the designated region, ensuring seamless operations and optimal marketplace performance.• Monitored and analyzed regional marketplace metrics to drive decision making and to maintain the balance between supply and demand in the marketplace.• Partnered with Sales and Marketing teams to implement new recruiting and engagement strategies• Coordinated with the product team to deploy and operationalize new features, enhancing marketplace functionality.• Designed and implemented scalable low-code/no-code solutions to address marketplace challenges and improve efficiency.• Utilized tools like Zapier and ReTool to automate operational processes

This role was a mix of operations and high-volume recruitment. I had the opportunity to work with severalmajor retail and hotel chains and designed company-wide recruitment processes.• Manage the recruitment and onboarding process for hospitality hires across the DFW region• Planning and Executing Hiring Events• Processing New Hire Paperwork• Verifying TABC, ServSafe, & other Certifications• Work with clients to build out job descriptions and compensation bands• Process incoming requisitions and match them with the appropriate talent.

Driver Operations• Onboarded new drivers into the UberEats system.• Distributed delivery supplies to drivers.• Trained drivers on using the UberEats app through in person sessions and webinars.• Provided ongoing support to drivers, addressing technical issues and payout queries.• Monitored driver performance and provided feedback to improve service quality and efficiency.Restaurant Support• Created restaurant locations and menus in the UberEats app.• Provided onboarding support to new restaurant partners, guiding them through the setup process.• Assisted restaurant partners during promotions, ensuring smooth execution and maximizing visibility.• Offered ongoing technical support to restaurant partners, resolving issues with the app and other tools.• Collaborated with restaurant partners to optimize their listings and enhance customer experience.• Analyzed restaurant performance data and provided insights to help partners improve their operations and sales.