Tech Support: Oversee the maintenance and troubleshooting of various technical systems, including check-in computers, waiver tablets, POS systems, video and audio systems, lighting, Mission game rooms, Game Bays, Bomb Rooms (including the photo bomb system), server room, and overall network operations.Customer Experience: Support the guest experience by managing and addressing technical issues that arise, ensuring a smooth and immersive experience for our guests. Maintenance: Conduct daily maintenance tasks, including cleaning computers, checking cable connections, and testing games. Ensure all hardware is in working order and address any issues promptly.Software and Inventory Management: Assist the HQ Tech team in keeping software up-to-date, debugging application issues, and testing game and software features. Manage tech inventory to ensure proper tracking and availability of spare equipment.Reporting and Facilities: Monitor and address tech issues identified in End-of-Day reports. Perform simple facilities maintenance tasks to ensure the space remains in good condition.

•Captivate guests by providing an enthusiastic experience•Uphold safety protocols to ensure staff and guests continued safety•Fully and safely teach experiences to all guests•Oversee the matches and games between guests and keep score•Quality control of facilities, ranges, and equipment•Serve food & beverages to guests•Venue cleaning and janitorial duties as assigned

Perform a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Home Theater technologyPhone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devicesProvide timely updates to the client and store precinctsResponsibly manage inventory and Geekmobile maintenanceProvide feedback and training to store teams as well as assist in store stock repairsSupport Geek Squad efforts to protect the world, one device at a time

Mix and serve alcoholic beverages based on customer requests. Their duties include verifying the identification and age of customers.Accepting payment from customers and balancing cash receipts to record sales.Cleaning glasses and bar utensils

Keep the bar and storage areas clean and stocked by demonstrating outstanding energy, urgency and attention to detail

Perform repair or replacement of parts (break/fix) on Dell’s brand laptops, desktops, and All-In-One’s using standard help desk procedures.▪ Certified Dell repair technician who provide support to various companies within the Washington, D.C. Metropolitan area.▪ Provide accurate and timely responses for technical support assistance to various Dell customers within the Washington DC and Maryland areas.▪ Advise clients on appropriate actions both orally and in writing.▪ Respond in person to three to eight works requests of various complexity per day.▪ Utilize multiple databases in the performance of duties.▪ Update software and fix window settings as needed▪ Diagnose hardware issues to verify system functionality, troubleshoot, and resolve issues as appropriate.▪ Research and analyze IT issues utilizing the Dell Chat Line when needed.▪ Order necessary parts when needed using Dell Tech Tool App and check for status of deliveries▪ Track each service performed immediately upon completion by preparing daily activity reports that documents the problems, remedied solution or proposed recommendation.▪ Provide contact information to customers for follow-up if necessary▪ Document various occurrences through Dell’s Call Notice systems; i.e. if customer is a no show, etc.

• Interact with customers and provide customer service• Provide order entry into ALOHA system for communication to kitchen and cashier support• Worked with team and management to ensure goals were met in a timely fashion

• Served as a customer services representative• Resolved any issues that arose with customers• Practices loss prevention procedures

-Food preparation: garnishes, juices and syrups for the bar-Interact with customers and provide customer service-Provide order entry into ALOHA system for communication to kitchen and cashier support-Clean and sanitize bar glasses-Bus the bar and tables

-Provided crowd control and customer direction-Served customer’s needs as required-Checked tickets

-Waited on customers and placed orders-Kept the walk-in refrigerator, pastry case, and coolers stocked at all times-Prepared the customers drink orders-Conducted inventory daily

-Created copies and/or edited a variety of documents, memorandum, letters, etc-Transcribed various correspondence and reports from handwritten or typed drafts -Compiled files for the use of the supervisor -Installed software on newly purchased computers following prescribed scripts-Provided customer service to users and responded to routine helpdesk tickets