Xavier Tan Email & Phone Number

Singapore

• Manage key customer accounts and forge strong relations with both internal and external stakeholders.
• Acquiring new sales through extensive business development with new markets.
• Execute comprehensive pre/post-sales activities to ensure seamless customer satisfaction.
• Gathering market intelligence data to generate useful insights, so as to help the company better make strategic business decisions and provide targeted areas of growth moving forward.

Singapore

• Manage inventory levels and procurement process for regional branch; worked and communicated potential issues with in-store managers.
• Leverage on chat data and insights to enhance customer’s online shopping experience.
• Stream-line business processes and sourced for new methods to increase revenue gains.
• Establish positive rapport with customers, upsold products and built loyal customers via e-commerce webpage.

Singapore

• Proactively offer recommendations for issue resolution and processes (which includes automation of excel reports, development of RPA & dashboards).
• Using analytical tools (PowerBI/Tableau) to conduct analysis on quantitative and qualitative data before generating relevant in-depth reports to share with the company.
• Lead operation projects and process mapping discussions, while handling improvement projects for both operations and customer experience functions.
• Review depot and logistical costs for company to identify potential areas for cost improvements.
• Preparation of monthly/quarterly business analysis reports and decks for customers of Goodpack.
• Work with respective team managers to ensure execution of account plans for customer's request.

• Efficiently led and provided guidance for junior members of the squadron as their sergeant.
• Communicated clear goals to facilitate smooth coordination among personnel during times of operations.
• Awarded Outstanding Airman of the Squadron on the month of January 2018.

Singapore

• Proactively gathered, collected, and analysed ground data and sights on ground pertaining to the airport community so as to find methods to improve efficacy of ground operations
• Processed and worked with much autonomy to expedite landside operations status and efficiency.
• Provided basic service recovery actions and solved varying complex situational activities daily.
• Ensured continuity and handled day-to-day ground operations with Terminal Managers of Changi Airport.
• First-line of contact with passengers or tourists and answer any customer/airport-related enquiries.

Bachelor Of Business Administration - Bba (First Class Honours), Logistics, Materials, And Supply Chain Management, Summa Cum Laude

Activities and Societies: • Dean's List of Fall 2019

Diploma, Aviation Management And Services

Activities and Societies: • Honed interpersonal and organizational skills through being an open-house helper and facilitator from 2014-16..