Xavier Y. Email & Phone Number

Millville, Nj, Us

Mays Landing, New Jersey, United States

• Deployment and support of hardware for the Mays Landing site including laptops, printers, scanners, and production pod displays.• Maintain network infrastructure for the site.• Administer site specific software products including physical access/badge system and supporting the ERP system managed within Engineering.• Assist in evaluating and implementing new technical solutions for the site. Solutions may be corporate standard or site specific.• Execute and improve IT General Controls for the supported application space. Be a champion of process rigor to the IT team and its customers. Participate in internal audit standard processes for both business controls and IT General Controls.• Provides systems analysis support to clients; analyzes and determines computing needs and makes recommendations on appropriate tools (hardware, software, peripherals). • Monitors end user inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed. Applies professional business/technical support concepts to provide phone, email or remote workstation support to end users. • Perform Technical Documentation by adding to the knowledge base or editing existing articles to keep them up to date (internal and external), to include accurate details within each ticket on work performed. • Perform initial training and new user onboarding processes for proper use of company devices. • Support of enterprise-wide collaboration tools including VoIP, Video-conferencing, mobile, tablets, phones, Web-collaboration and VPN.

Cranford, New Jersey, United States

• Improved/Maintained customer relations through proper communication channels and methods to uphold and guarantee excellent customer service. Ensured detailed documentation of all client system design and job details to quickly responded to calls/emails, with fast follow-up, to enact the best solutions for our managed clientele• Updated/created scripts to automate processes via Kaseya RMM tool to install applications, image systems, apply profiles, apply security protocols, and more• Installation, configuration, and testing of wired/wireless networking equipment such as Firewalls, Managed Network Switches, Access Points, Patch Panels including but not limited to brands such as Aruba, Ubiquiti, Cisco, Sonicwall, etc.)• Administered/Configured IP networking solutions including subnetting, routing, network segmenting, DHCP, VLAN configurations, VPN tunnel/SSL/IPSec setup, and more. Resolved network-related issues (Internet connectivity, network components, speed throttles, network misconfigurations, etc.)• Software/hardware troubleshooting and diagnostics of client third party devices/applications (Adobe Creative Cloud Suite, Quickbooks, etc.)• Configured/administered all our clientele’s IT infrastructure using software such as Auvik to analyze their topology, monitor systems health, and maintain inventory of all workstations, laptops, printers, and servers.• Configured/administered Windows-based server roles such as AD DC, FS/Print Server, DNS, etc. Managed entire organizations users, groups, security groups, applied GPO’s, adjusted security/sharing privileges over network drives, and more.• Provided support and implemented cloud-based applications and IT related systems (VoIP Solutions[Zoom, RingCentral], DNS/Domain registrars, Productivity platforms[Google, Microsoft 365], Cyber Security Platforms[Sentinel One, Avanan, Tenable etc.], Virtual Machine platforms[Hyper-V, VMware], Backup Solutions[Veeam, etc.] and other IT/networking solutions)

United States

• Installed and commissioned various server and large-scale video wall systems as determined by customers’ requirements.• Set up and established connections between various secondary components (KVM switches, network switches, video devices, audio devices, etc.) to integrate the system components.• Installed Activu software for the integrated solution.• Configured Activu products, including but not limited to all software settings, database configuration (using MS Access), define rights and permissions for groups, define sources (video, web, application, etc.), etc. • Maintained and utilized VMware / V Sphere VM’s to troubleshoot or to test any software issues.• At client site, set up system components based on configuration tested during in-house testing, modified as necessary.• Conducted end user training of the Activu application with clients.• Configured network switches (Cisco, HP, Ubiquiti) to be integrated into client network topology this included trunking, enabling all ports, resetting to default, and sending any necessary commands using brand web UI or Putty Terminal. Performed network administrative tasks with network admins from client’s organization.• Integrated servers into client Active Directory Organizational Unit, modify group policies to optimize OS for software.• Created Win10/Server2012R2 images optimized to maximize performance for Activu software to deploy to multitude of servers using WDS.• Maintained build checklists for technicians to follow so servers were built to design specifications.• Configured Tesira Biamp servers/routers configuration templates to customer design specifications implementing digital filters, EQ’s, level blocks, routers, I/O blocks, etc.• Performed server rack assembly including Cat5e/6/7 termination, speaker/audio cable termination, mounted servers/adjusted servers on racks, implemented power into racks, and cable management, all to engineer design.

United States

-Provided Helpdesk Support by monitoring, responding quickly and efficiently to resolve issues to end user's satisfaction using Spiceworks ticket system.-Maintained inventory of all equipment, software, and software licenses-Worked with company employees to optimize computer usage experience, upgraded computer components, and set up computers for employees with requested CAD, Geology, Surveying, and engineering related software.-Provided server maintenance, server organization, aided in IT infrastructure setup for new locations and configurations of Dell servers, HP/Dell/Ubiquiti switches, firewalls, etc.-Modified company’s Active Directory changing/creating user profiles, modifying organizational units, and creating security/distribution groups.-Conducted Office 365 migrations, troubleshooting, and admin center usage.-Engineering software troubleshooting (Leica, Bentley) products.-Made minor website modifications.