Xavior L. Email & Phone Number

Singapore

Responsibilities and Accountabilities • Working in a team of 4. • Perform user accounts management and administrations in Windows active directory environment.• Manage and maintain server and storage systems on-premise and on Microsoft Azure.• Cost management for Microsoft Azure.• Ensure complete backup of On-premise and cloud systems.• Work with system owners to migrate on-premise servers to Microsoft Azure.• Work with system owners to deploy new systems in Microsoft Azure• Assist with end-user support as and when required.• Participate in the annual DR/DCP exercisesProject Achievements• Designed, deployed, and maintained Cloud architecture requirements and workflow together with manager.• Tech refresh to upgrade production and DR host cluster to replace EOL cluster• Tech refresh to upgrade production and DR storage to replace EOL nimble storage.• Tech refresh to replace NAS backup solution with LTO 8 tape library. Setup DR tape library• Setup and configured backup solution for Office 365.• Tech refresh for company printer fleet• Migrate mobile device management software from on-premise to a SaaS solution.• Designed and executed the migration of the mobile device management SaaS solution to Microsoft InTunes, expanding support to encompass all mobile devices necessitating access to company data, beyond those solely deployed by the organization.• Assisted in migrating corporate website from externally hosted to internally hosted PaaS solution.• Extended on-premise network into Microsoft Azure using ExpressRoute and VPN tunnels as backup.• Migrated Patch management solution from on-premise to hosted PaaS solution.• Migrated WDS from on-premise to hosted PaaS solution.• Set up and configured a new PAMS to allow external vendors remote support.• Set up a new Server and Storage environment to act as an internal DMZ between the production and OT environment

Singapore

Responsibilities and Accountabilities • Perform user accounts management and administrations on Active Directory, Files Sharing Permissions, Email accounts, Trend Micro Office Scan, Trend Micro Cloud App and Hosted Email Security.• Manage and maintain firewall policies.• Manage Shoretel phone system• Manage and maintain the IT assets and inventory.Project Achievements• Plan, source, upgrade and deploy Windows 10 operating system and office 2016 from Windows 7 and Office 2010 for whole company desktops • Tech refresh to replace company core switch• Tech refresh to upgrade current 2 host cluster to 5 host cluster with nimble storage

Singapore

- Perform user accounts management and administrations on Active Directory, Email and Files Sharing permissions, Symantec cloud and spam manager. - Manage Avaya phone system for local office. - Manage and maintain the IT assets. - Collaborate with both local and overseas colleagues and vendors to troubleshoot issues faced by users for ongoing projects.- Coordinate local facility management, reporting directly to Assistant General Manager.- Coordinated with IT team in US to upgrade the Avaya phone system- Coordinated with IT team in US to migrate AD from old domain to new domain.

Singapore

- Assigned as team lead, working in a team of 3 to provide end users with 1st and 2nd level support on the company infrastructure and applications, ensuring 95% of incidents reported are closed within SLA.- Performed user accounts management and administration on Active Directory, Email and Files Sharing Permission.- Managed and provided management monthly reports on the performance, capacity and availability of Wintel Servers Platform Servers.- Assisted management in closing audit finding and security risk on Windows, proactively recommending patches and best practices.- Managing Backup, Sotrage and Anti-virus technology across the company.- Managing vehicles workshops diagnostic tools and applications for various brands.- Assisted manager in Networking (LAN/WAN and Wireless) and security appliances setup during the infrastructure architecture transformation to deliver the realignment of technology with operation policy, process and workflow.- Designed the servers’ architecture requirements and workflow together with manager, and lead the team in configuring, setup and installed 16 Servers with 20TB NAS and a LTO 5 Tape backup library with hardening, notification, job schedule and logs fully implemented and tested according to design, migrated all the applications including Active Directory and Exchange Emails to the new servers’ architecture. Operations was streamline and more efficient as the project achieve progression.- Setup standardization of PC’s and Printers to cater for various level and business, and uses GPO Policy to manage and control the PC’s and printer deployment and operation.- Key member in upgrading the BMW vehicle diagnostic and programming applications for workshop from ISIS platform to ISPA platform working closely with BMW on the schedule and mitigating the impact to users during the upgrading duration. - Assisted Manager to setup a Scale Down computer room as alternative sides for DR / BC.

Singapore

- Provided 1st and 2nd level Technical Support, User Accounts administration and System Management on Company PC’s, Printers, Applications (Office 365 and Exchange Online Services), Network LAN and Wireless, Internet Access.- Managed and maintained IT assets, including hardware’s inventory and software’s licenses. Procured hardware and software as and when required with monthly budget allocated.- Worked with marketing department to manage company’s external website running on Joomla.- Successfully implemented cloud based security end point protection (WebRoot) for whole company.- Revamped company hardware and software inventory to make it more user friendly.

Singapore

- Provided 1st Technical Support, User Accounts administration on PC’s, Printers, Applications, Network LAN and Wireless, Internet Access. - Handled Service desk calls and log problems tickets reported by user. - Coordinated and followed up with vendors for hardware replacement under warranty.

Singapore

- Provided 1st Technical Support, User Accounts administration on PC’s, Printers, Applications, Network LAN and Wireless, Internet Access for around 2000 end users and VIP Customer in HQ, train depots and stations, bus interchanges and depots.- Handled Service desk calls and log problems tickets reported by user using HP Service Desk.- Performed first level users accounts management. - Attended to problem tickets reported and ensure perm / interim solution is provided within SLA. - Setup and tracked standardized images for different / new models of PC’s for deployments. - Coordinated and followed up with vendors for hardware replacement under warranty. - Documented Standard Operating Procedures of resolving frequent occurrence users’ problems. - Guided users on usage of company’s applications.

Singapore

- Provided 1st and 2nd level Technical Support, User Accounts administration on PC’s, Printers, Applications, Network LAN and Wireless, Internet Access to school technician and teachers. - Managed of users and computers objects in windows servers 2003 active directory and maintenance of group policies and disk quotas for users’ emails and share folders.- Performed backup and restoration of programs and users’ data via Veritas and Brightor Backup.Started out as a school technician, prompted to Roving Engineer in 2006.

Bachelor Of Science, Double Major In Business Information Systems And Management

Advance Diploma, Information Technology

Higher Nitec, Information Technology