Application Support Engineer
CurrentApplication Support Engineer for Microsoft Dynamics 365 at Kaya™ Limited.- Finance & Operations (Dynamics AX ERP).- CRM.- Store Commerce CPOS app (Point of Sale).Responsibilities:- Resolving daily tickets on Freshservice ITSM for Kaya Clinics across India related to Microsoft Dynamics 365 applications.- Collaborate with internal and external teams for modifications in Dynamics 365.- Testing APIs for seamless integration in Microsoft Dynamics 365- Creating & Managing SMS & WhatsApp Templates.- Creating & Monitoring Flows in Microsoft Power Automate.- Creating architectural diagrams.