Behfar L. Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Responsible for all aspects of Otafest having to do with volunteers/staffing, charity initiatives, panels, events, guests, gaming, cosplay, and contests. Ensuring that teams are happy in their roles/with the organization, addressing and mediating conflicts.

Calgary, Canada Area

Managing the organization's Box Office team, Web & App Development, People Services, and Data Analytics.Developing tools to enhance, simplify, and improve the workflow efficiency across the organization. Examples include automating the organization's onboarding and account creation process (90% time reduction), digitizing the collection and recording of.

Calgary, Canada Area

- Acting Webmaster, Volunteer Coordinator, Artist Alley Coordinator, Admissions Coordinator, Emergency Management Deputy Officer, and Information Management & Application Development Department Head.- Managing user accounts, groups, and account policies as a Super Admin on G Suite.- Using Google Hangouts to host staff meetings.- Building, maintaining.

- Screened and onboarded 200+ volunteers on a biannual basis.- Scheduled volunteers to meet departmental requirements and volunteer availability.- Developed & presented training material for new volunteers.- Ordered and distributed food for the volunteer base while complying with diverse dietary restrictions, shift times, and budgetary requirements..

Technical Operations role that supports IT Applications and Services for the business through monitoring, configuration, and incident resolution.Responsible for:- Configuring, administering, and troubleshooting services including Google Workspace, Jira, Confluence, GitHub, Slack, Sapling, and others.- Negotiating contracts with service providers and.

Calgary, Alberta, Canada

Client Implementation Coordinators welcome new clients to Blackline and support them through a successful implementation of our solutions.- Developed and maintained tools to improve process efficiencies and effectiveness, saving hundreds of work hours for the team by performing bulk operations for a previously manual process.- Initiated and maintained the.

Calgary, Alberta, Canada

Job Purpose: To perform technical investigations into escalated issues from clients using Absorb LMS as their e-learning platform- Maintained a 98%+ client satisfaction rating.- Investigated client-specific data within the platform’s SQL database, audit logs, and server logs to isolate technical causes for issues.- Resolved client issues involving the REST.

Calgary, Canada Area

- Established trusted relationships with a portfolio of clients to help them achieve their learning management system goals.- Onboarded new clients by providing an orientation to the platform, training client administrators, and performing use case specific demonstrations as required.- Scoped client requirements for integrations and design requests.

University Of Calgary

- Handled 100 - 200 students, faculty, staff, and retirees per week in person, by phone, e-mail, and live chat to provide technical support for e-mail, anti-virus, Office 365, Desire 2 Learn, desktop and laptop support, access provisioning, account creation, and iOS and Android device support.- Logged and resolved service reports using BMC’s Remedy.

Bachelor Of Education (B.Ed.), Secondary Science Education

Bachelor Of Science (Bsc), Natural Sciences

Bachelor of Natural Sciences - concentrating in Biological Sciences and Mathematics