Xavier Donat Email & Phone Number

Federal District, Brazil

Brazil

Management of strategic Cloud customer accounts, driving strategy, expansion plans and ensuring profitable growth.Responsible to maintain customer satisfaction and for leveraging the adoption of our solutions and services.

Brazil

Working as a Trusted Advisor for SAP key accounts.Acquired experience with understanding customers’ needs and pain-points, supporting the Digital Transformation to S/4HANA, supporting CIOs with meeting their strategic business objectives, establishing a solid governance model, constantly showing the value of our delivery.Worked in close collaboration with Sales on customer retention, contract renewals and opportunities identification.Currently managing a top strategic engagement, acting as an advocate, being the voice of the customer within SAP.Recently joined the SAP Brand Ambassador global team, responsible for championing brand-first thinking, helping our colleagues to create seamless brand experiences in all that we do to help SAP reach our business goals. I have realized the true meaning and importance of Customer Experience to sustain our growth and promote loyalty.

Brazil

Management and safeguarding of complex implementation projects (HCM, FI, Banking, Fiori UX, Solution Manager ALM, etc.), supporting customers in a wide range of industry sectors (Transportation, Food, Iron & Steel and Banking). Acquired experience in SAP Products & Portfolio, in mitigating risks, managing deadlines and critical situations.I have also managed a large global escalation with an international team.

Rio De Janeiro, Brazil

Moved to Active Global Support, Center of Expertise team in Brazil.Worked as a Solution Manager and Java expert supporting Petrobras, in Rio de Janeiro.

Nice, Provence-Alpes-Côte D'Azur, France

Joined SAP Active Global Support, Center of Expertise as a Java Expert. I was In charge of building content to train customers in Europe (France, Germany, Belgium, Switzerland and Italy) to troubleshoot and fine-tune their Java based systems such as SAP Portal and SAP PI. I also specialized with setting-up and training customers with using Solution Manager Root Cause Analysis and Wily Introscope Enterprise Manager.

Sophia Antipolis, France

Worked with the development of a network monitoring software (in Java and SNMP) that was the foundation for HP OpenView, network & systems management solution.

Sophia Antipolis, France

AViSTO, in 2000 was a young and innovative startup company based in the French Silicon Valley in Sophia Antipolis. I was part of the development team working on the core network solution of the company, working with SNMP, CORBA, C++ and Java.Later I specialized in user interface design and development in Java, focusing on usability and user experience.

Engineering Master’S Degree In It & Telecom. From Esigetel, Telecommunications, Networking, Information Systems & Computer Science.

ESIGETEL was an engineering school focused on teaching new technologies in the fields of telecommunications, networking, information.

Bachelor'S Degree, Information Technology

Graduated from University Institute of Technology Polytechnic School in Nice, France