Steve Sheehan Email & Phone Number

Beaverton, Or

Classified, CIA doesn't even know...

Beaverton, Or

· Offering high level support with strict SLA attainment· Full service technical support for VP and above bands/level. (Software, Hardware, IMAC, Printer, and many other out of scope issues, legacy hardware and software)· Mobile device support (iOS, Android, BlackBerry, Windows phone, Palm OS)· Acting as a SME (Subject Matter Expert) for other local techs and users alike· Knowledge of on site data recovery techniques often result in saving thousands for the users and company alike.· Video conference support· Full certifications with several vendors. o Security +o Network+o A+o HP Desktopo HP Laptopo HP Business class printero HP Personal printero Dell Laptopo Lenovo Desktopo Lenovo Laptopo Toshiba Laptopo Apple hardware certificationso Windows certificationso On-Track/Kroll data recovery partnero Just to name a few. · Being a trusted advisor for users for many situations· Having the technical knowledge to be a “Techno Evangelist” for new technology that is coming out.· On call support· Full knowledge of Mac OSX/iOS, and Windows, BlackBerry/BES, Linux/Unix OS· All versions of Office (Mac 2003,2008,2011 and PC 97,2000,2003, 2007, 2010 alike)· High efficiency with time management· High C-SAT attainment· Building strong and lasting relationships with the customer· International business travel· Business Expense reporting· Provide technical overview, create standardized documentation for equipment related set up (hardware and software)· Knowledge of SMS, SCCM, ADUC, Casper, MobileIron and BES server applications

Beaverton, Or

• Provide training and Microsoft Vista and HP Vista/Laser printer support• Research and resolve escalated customer service calls for satisfaction and retention• Audit customer service calls for quality and provide coaching when applicable• Follow up on product satisfaction and assistance to customers, manage sales database

Beaverton, Or

•Provide quality customer care •Analyze, resolve, and repair computer related issues •Offer knowledge of products and services to initiate point of sales with customers•Manage staffing schedules"NextGen" Next Generation Team Program, Beaverton ORBest Buy program for employees interested in becoming the next generation in management. Workshops included management and public relations principles and ethics, and involvement with community service (parks and recreation, teaching community computer classes)