Xen Wei Ng Email and Phone Number

-Led a team of 10+ professionals responsible for executing and managing crypto P2P transactions.-Conduct training sessions remotely to educate team members on industry best practices and emerging trends, including colleagues that are from Ukraine, Russian(CIS Region), Philippines, and Malaysia.-Mentored and coached team members to enhance their skills and professional growth.-Worked closely with the product team to enhance and develop innovative crypto P2P products.-Manage relationships with Country Manager to fostering strong collaboration and executing successful transactions, providing guidance and addressing inquiries and concerns.-Facilitate regular meetings and communication channels with cross -functional team between IT, product, risk, and counter teams to improve overall efficiency-Ensured compliance with regulatory requirements and implemented risk management practices.-Help to develop and implement operational policies and procedures to optimize workflows.

-Regular monitoring of transactions and engagement with users to ensure the security and compliance of P2P cryptocurrency trades-Conduct risk assessments on transactions and users to identify potential risks and take appropriate action to mitigate those risks.

-Build relationships with customer by cold calling, referral, digital marketing and etc-Help customer to process financial application such as Personal Financing, Remortgage and Refinance, Business Loan such as SME Loan & P2P Financing, Credit Card and etc-Analyze applicants CCRIS record, credit information, company financial statement, company transactions, personal bank statements, income statement, pay slip, credit card statement, personal loan statement, EPF statement-Continuously reviewed and updated client profiles in adherence to bank KYC regulations. Conducted periodic risk assessments to ensure that client's information is complied with KYC standards, making adjustments as needed to align with their financial goals and risk tolerance.

-Build relationships with existing customer focusing on Privilege segment and also nurturing relationships with new customers-Perform sales and marketing focusing on life protection plan and wealth management such as unit trust, structured deposit and supplementary product such as Privilege, Mortgage loan, Personal loan, ASB loan, Will Writing, General insurance, Personal accident, FinTech such as QRpay, QRbiz, MAE and etc-Participate in sales launches and data mining for potential customer and sources of new business-Basic understanding on Dual Currency-linked Investment, Retail Bonds, Structured Products and some banking products and services

-Responsible to review and finalize outpatient and inpatient hospitalization claims -Ensure data are correctly entered into system-Ensure meeting personal quality target, turnaround time and productivity benchmark-Responsible to do quality checking for team members, to ensure the quality of data entered are maintained-Cross training with other team, assigned to help to complete cases by other team-Provide training and guidance to team members

-Conducted in-depth research on financial markets, asset classes, and investment strategies to support the investment team's decision-making process.-Assisted in the analysis of investment opportunities and prepared investment memos and reports for review.-Supported portfolio managers in tracking and rebalancing investment portfolios, ensuring alignment with client objectives and risk profiles.-Monitored the performance of investment holdings and assessed the impact of market trends on portfolio strategies.-Test the functional aspects of the fintech product. Ensure that all features work as intended, including account creation, transactions, payments, and other core functions.-Assist in mentoring new interns