Xena Scott Email & Phone Number

Brantford, Ontario, Canada

• Schedule service technicians for jobs, balancing workloads and optimizing staff deployment to meet project deadlines and client needs efficiently.• Provide exceptional customer service, acting as the primary point of contact for client inquiries and ensuring a positive experience throughout the project lifecycle.• Build and maintain strong client relationships, addressing concerns, and fostering long-term partnerships to support business growth and customer retention.• Coordinate… Show more • Schedule service technicians for jobs, balancing workloads and optimizing staff deployment to meet project deadlines and client needs efficiently.• Provide exceptional customer service, acting as the primary point of contact for client inquiries and ensuring a positive experience throughout the project lifecycle.• Build and maintain strong client relationships, addressing concerns, and fostering long-term partnerships to support business growth and customer retention.• Coordinate with project managers, technicians, and clients to ensure seamless job scheduling, clear communication, and timely project execution.• Assist with HR-related tasks, including onboarding new employees, managing payroll, and maintaining staff records in compliance with company policies and labour regulations.• Perform administrative duties such as organizing documents, and ensuring smooth daily operations in a fast-paced environment.• Support leadership in developing and implementing process improvements to streamline administrative workflows and enhance team efficiency.• Handle confidential information with discretion, including employee data and sensitive project details, while adhering to company privacy policies.• Assist in generating reports and tracking project progress, ensuring all administrative functions align with operational goals. Show less

Ontario, Canada

• Provided comprehensive bookkeeping, accounting, and financial advisory services to sole proprietorships, small, and medium-sized businesses, helping them achieve their financial goals and optimize business operations.• Delivered strategic business consulting to improve financial health and operational efficiency, contributing to long-term business growth and sustainability.Managed client accounting books, ensuring compliance with Ontario tax legislation, government submission… Show more • Provided comprehensive bookkeeping, accounting, and financial advisory services to sole proprietorships, small, and medium-sized businesses, helping them achieve their financial goals and optimize business operations.• Delivered strategic business consulting to improve financial health and operational efficiency, contributing to long-term business growth and sustainability.Managed client accounting books, ensuring compliance with Ontario tax legislation, government submission requirements, and financial accuracy.• Designed user-friendly financial models and Excel worksheets to simplify complex accounting concepts and assist clients in understanding their financial obligations and opportunities.• Conducted financial analyses to advise clients on budgeting, cash flow management, and financial planning, leading to improved decision-making and profitability.• Acted as a trusted advisor by providing personalized business consulting services that supported organizational development and strategic growth initiatives.• Proactively identified financial challenges and opportunities, creating actionable strategies that aligned with clients' short- and long-term business objectives.• Led clients through tax filing processes and government submissions, ensuring accurate and timely filings to avoid penalties and maximize tax efficiency. Show less

• Greeted and welcomed guests upon arrival, providing a warm and inviting first impression that enhanced customer satisfaction.• Accurately managed wait times and waitlists, ensuring efficient seating arrangements and maintaining smooth restaurant operations during peak hours.• Handled reservations and coordinated with the wait staff to optimize seating options, improving the guest flow and dining experience.• Escorted guests to their assigned tables or bar areas while introducing… Show more • Greeted and welcomed guests upon arrival, providing a warm and inviting first impression that enhanced customer satisfaction.• Accurately managed wait times and waitlists, ensuring efficient seating arrangements and maintaining smooth restaurant operations during peak hours.• Handled reservations and coordinated with the wait staff to optimize seating options, improving the guest flow and dining experience.• Escorted guests to their assigned tables or bar areas while introducing them to their server, ensuring a seamless transition from entry to service.• Distributed menus and provided information about daily specials, contributing to a well-informed and enjoyable dining experience.• Collaborated with wait staff and kitchen teams to communicate seating availability and table turnover times, maximizing restaurant efficiency.• Maintained cleanliness and orderliness of the reception, bar, and dining areas, ensuring a comfortable and welcoming environment for guests.• Offered personalized assistance to guests requiring special attention, such as children, elderly patrons, and individuals with disabilities, enhancing their overall experience.• Handled incoming phone calls, addressed customer inquiries, and processed reservations, demonstrating excellent communication and multitasking skills.• Assisted the wait staff during busy shifts, contributing to a team-oriented service approach that improved overall guest satisfaction. Show less

• Delivered exceptional customer service, building strong, lasting relationships with clients to ensure a highly satisfied and loyal customer base.• Engaged customers through personalized interactions, driving sales conversion and collecting customer information to enhance engagement and loyalty.• Managed opening and closing procedures, including processing bank deposits, receiving shipments, and interpreting company directives for effective implementation.• Set daily goals and… Show more • Delivered exceptional customer service, building strong, lasting relationships with clients to ensure a highly satisfied and loyal customer base.• Engaged customers through personalized interactions, driving sales conversion and collecting customer information to enhance engagement and loyalty.• Managed opening and closing procedures, including processing bank deposits, receiving shipments, and interpreting company directives for effective implementation.• Set daily goals and provided direction to team members at the start of each shift, fostering a productive and goal-oriented work environment.• Executed point-of-sale (P.O.S.) transactions, handled cash, and completed administrative tasks with accuracy and efficiency.• Led by example in maintaining high customer experience standards, consistently exceeding sales targets through effective selling techniques.• Demonstrated wardrobing expertise by assessing customers’ fashion needs and preferences, staying up-to-date on new arrivals, product knowledge, and fashion trends.• Displayed thorough knowledge of store policies, product lines, and visual merchandising strategies to contribute to store success.• Assisted with visual merchandising, including floor sets, window displays, and signage placement, ensuring an appealing and cohesive store layout.• Received, unpacked, and inspected merchandise for inventory control, organized backroom storage, and facilitated efficient product retrieval for customers.• Completed Kibo and customer orders, preparing merchandise for shipment with attention to detail and promptness. Show less

North York, Ontario, Canada

• Welcomed students and visitors to the athletics and recreation facility; provided in-depth knowledge about the facility, and events within the facility; sold memberships, renewals, services, registrations, equipment, and merchandise. • Resolved customer complaints, de-escalated situations, and assisted part-time staff during emergency and non-emergency incidences. • Monitored facilities for compliance, safety, and security; performed walking rounds of the Tait McKenzie… Show more • Welcomed students and visitors to the athletics and recreation facility; provided in-depth knowledge about the facility, and events within the facility; sold memberships, renewals, services, registrations, equipment, and merchandise. • Resolved customer complaints, de-escalated situations, and assisted part-time staff during emergency and non-emergency incidences. • Monitored facilities for compliance, safety, and security; performed walking rounds of the Tait McKenzie facility and student field house to ensure patrons were following operating procedures. • Developed and nurtured strong team relationships enhancing staff work experiences with Athletics & Recreations to ensure exceptional satisfaction and retention. • Trained and supervised work-study students to ensure competence of duties assigned to them. • Coordinated shift changes, swaps and coverage for smooth operations. • Efficiently managed ad-hoc administrative projects and optimized work processes to ensure project completion and reduce administrative costs. • Operated POS software for daily cash transitions for two departments; implemented a faster more effective nightly-cash-out method; assisted in inventory counting and record keeping. • Demonstrated a strong track record of membership sales, services and products by utilizing sales strategies to generate $10000 in incremental revenue and provide high-quality services. Show less

North York, Ontario, Canada

Mississauga, Ontario, Canada

Respite Worker for young adults with severe autism:• Prepared and modified academic material whilst encouraging independence in routine activities;• Introduced and encouraged physical activities, while exposing individuals to a social setting;• Redirected and controlled for better behaviour and etiquette.

Ontario, Canada

Provide a financial needs analysis to clients in order to assist them develop a plan to reach their financial aspirations.

Ontario, Canada

• Reconciles processed work by verifying entries and comparing system reports to balances.• Pays vendors; verifying federal ID numbers; scheduling and preparing checks; resolving purchase orders, contracts, invoices, or payment discrepancies and documentation; ensuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.• Maintains accounting ledgers by verifying and posting account transactions.• Verifies vendor accounts by reconciling… Show more • Reconciles processed work by verifying entries and comparing system reports to balances.• Pays vendors; verifying federal ID numbers; scheduling and preparing checks; resolving purchase orders, contracts, invoices, or payment discrepancies and documentation; ensuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.• Maintains accounting ledgers by verifying and posting account transactions.• Verifies vendor accounts by reconciling monthly statements and related transactions.• Accomplishes accounting and organization mission by completing related results as needed. Show less

Ontario, Canada

• Operate telephone to answer, screen or forward calls, providing information, taking messages or scheduling appointments.• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.• Provide information about establishment, such as location or office, employees within the organization or services provided.• Collect, sort, distribute or prepare mail, messages or courier deliveries.

Ontario, Canada

• Perform general office duties such as typing, operating office machines and sorting mail.• Read source documents such as invoices, cancelled cheques, sales reports, or bills and enter data in specific fields on QuickBooks.• Scan or read incoming materials to determine how and where they should be classified or filed.• Sort information according to guidelines, such as content, purpose, numerical, alphabetical or chronological order.• Add new material to file records or create… Show more • Perform general office duties such as typing, operating office machines and sorting mail.• Read source documents such as invoices, cancelled cheques, sales reports, or bills and enter data in specific fields on QuickBooks.• Scan or read incoming materials to determine how and where they should be classified or filed.• Sort information according to guidelines, such as content, purpose, numerical, alphabetical or chronological order.• Add new material to file records or create new records as necessary.• Track materials removed from files to ensure that borrowed files are returned.• Gather materials to be filed from departments or employees and find as well as retrieve information from files in response to requests from authorized users.• Answer questions about records or files.• Compare data with source documents to detect errors; locate and correct data entry errors or report them to supervisors.• Place materials into storage receptacles, such as filing cabinets, boxes or drawers according to classification and identification information.• Enter document identification codes into computer systems to locate and determine location of the documents to be retrieved.• Eliminate outdated or unnecessary files by destroying them or transferring them to inactive storage. Show less

Ontario, Canada

• Operate telephone to answer, screen or forward calls, providing information, taking messages or scheduling appointments.• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.• Provide information about establishment, such as location or office, employees within the organization or services provided.• Collect, sort, distribute or prepare mail, messages or courier deliveries.

Honour Major Ba, And Minor, Psychology And English

License, Canadian Investment Funds

Dfa Bookkeeping Services Specialist, Accounting Technology/Technician And Bookkeeping

Studying to acquire a professional certification for a field which I am already working in, to enhance my knowledge of bookkeeping.

Certificate, Autocad Design I & Ii