Xena Redd Email and Phone Number

As the General Manager at Extended Stay America for over seven years, I oversaw all aspects of the hotel's operations and ensured a seamless and enjoyable guest experience. I managed a team of staff, maintained high service standards, developed and implemented operational policies, and drove revenue growth.I executed budgeting, financial analysis, marketing strategies, and guest satisfaction initiatives, resulting in increased occupancy, revenue, and loyalty. I also created a welcoming and comfortable environment that met the unique needs of long-term guests while maximizing the hotel's profitability and reputation. With abundance of hospitality, customer service and a strong background in customer service, I am skilled in relationship development, business acumen, training, and communication. I am passionate about delivering exceptional hospitality, customer service and exceeding expectations in fast-paced environments.