Welcome to my LinkedIn Profile!I am a person who sees work, customers, bureaucracy under a lens of excitement and positivity. Pleasant in my communications by nature I can manage even the toughest crowds or business partners! I can make service a bliss and collections possible. Why? Because I pay attention to and respect people, I read and I know the details of transactions so I can give constructive guidance and a clever push to people to see things constructively and collaborate with me. My success story in numbers:2.800+ Groups Toured | 90.000+ Customers Serviced | 2.500+ Cross Sales Executed | Zero Complaints | Customer Service is my thing!My Professional & Technical Skills can enhance various aspects of any business in order to add value to customer oriented departments' operations:Greek ,English, RussianStructured Customer ServiceConflict ResolutionCustomer Service to ResultsOffice ApplicationsInsurance PoliciesInsurance needs recognitionI would love to tell you more of how I work with customers and resolve conflict and boost collaboration over a friendly chat. If there is any way I can help your Organization achieve results please do let me know.#ONO #customerservice #customerexperience #customerexperience #customersupport #crossselling #productservice #career #tourevents #customerservice #amazingservice #rapport #rokketservice #cyprustourism #cyprusbusiness #realestatecyprus #tourismcyprus #tourism #bestprofessional #publicspeaking #planning
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AssistantFreelance Oct 2020 - Present
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Real Estate SalesKtimatagora Sep 2020 - PresentNicosia, Cyprus -
Guide & Customer Service RepresentativeBiblio Globus | Attica Holdiays 1996 - Sep 2020CyprusWhen dealing with the tourism industry, and especially with the Russian & British holiday makers, customer service must be perfect- Created powerful interactions with my customers and have received zero complaints in my long career- Tours are Like training People to learn and love a Country- I know how to manage demands, no matter how illogical may sound and manage conflict or bad behavior- I am very calm, composed and patient by nature and I love working with customers and finding solutions to every issue- Ability to lead a conversation with different kind of age and character peopleMy proof: 2.800+ Groups Toured | 90.000+ Customers Serviced | 2.500+ Cross Sales Executed | Zero Complaints | Customer Service is my thing!
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Administrator & Management SupportMidland Consult Ltd | Alico Insurance | Aeolos Travel 2003 - 2008CyprusWorked in very demanding environments with extremely professional people. What I enjoyed most in these posts was the opportunity to be the administrative side of mega deals and the liaison with the legal vendors• Worked with more than 20 Senior Management Professionals• Involved in the administration of Air Moldova negotiations• Very convincing with collecting all necessary reports from people at different levels• Coordination of document management and collection to meet specific deadlines• I was fantastic with bureaucracy and I enjoyed doing my homework with contracts, customer profiling and seminars
Xenia Thoma Education Details
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Insurance Institute Of CyprusInsurance -
Cyprus Deputy Ministry Of TourismTourism Tourism & Servicing -
Foreign Languages And Translation
Frequently Asked Questions about Xenia Thoma
What company does Xenia Thoma work for?
Xenia Thoma works for Ktimatagora
What is Xenia Thoma's role at the current company?
Xenia Thoma's current role is Xenia Thoma.
What schools did Xenia Thoma attend?
Xenia Thoma attended Insurance Institute Of Cyprus, Cyprus Deputy Ministry Of Tourism, Moscow State Linguistic University.
Who are Xenia Thoma's colleagues?
Xenia Thoma's colleagues are Fytos Michael, Camiela Khater, Nasser Abyiejila.
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Xenia Thoma
Cyprus -
Xenia Thoma
Greece
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