Maurice Jones Email & Phone Number

Wrote novels "Shades of Jack' and, contributed to The Earthly Frames' Fragments project.

Portland, Oregon, United States

Provided software support for a library of 1000+ pieces of software for dealerships, repair shops, and individual users. Created training documents for different roles as well as assisting in training of new hires.

Beaverton, Oregon, United States

Explain policies, benefits, and provide detailed health care options to health plan members. Create and manage monthly resource documents. Subject matter expert for Oregon Health Plan for entire office. Daily communication with health care providers to resolve claim and benefit issues. Create and implement training documents for customer service team.

Tempe, Arizona

Resolving issues through phone calls, trouble tickets, and chats. Writing, editing, and rewriting internal documents such as the internal and customer-facing knowledge base and blog posts.

Acted as first point of contact for clients after sale for account creation and management, customer service, and first-level support, including but not limited to: walkthroughs, setup, and troubleshooting.Monitored trouble ticket queue and ensured the standard of a running “0” total.Created a sales and support ‘wiki’ database for new-hire training and continued education for tenured representatives. Started a lead verification project to save revenue and foster a richer lead base for the sales department.Assisted in training of new hires for the Virtual Fax Support team. Managed team through monitoring the call and ticket queue as well as managing to call availability metrics.

Provided multiple stories, as well as column ideas for myself and others, including "Don't be that Guy".

Was the sole writer for the weekly column 'Trendscope', which was a comic book and comic book movie-themed piece.