TA / Application Expert at UniCredit S.p.A.Responsibilities, experiences, and projects included:• Key part of this role was to provide direct technical support to business users during working hours. The key user groups were Trading, Risk, MO and BO departments located all over Europe.• 3rd line on-call support out of hours as part of the ‘follow-the-sun’ Global SNT support structure.• Liaising and working together with other application and infrastructure teams maintaining 24*5.5 system availability.• Support and management of all Dev, Test and UAT systems.• Monitoring Production, QA and Dev system resources and performing capacity planning.• Discussing the technical processes and requirements for new systems/changes with users, developers and IT managers in terms of feasibility, priority, resources and timescales.• Follow up formal testing undertaken by the Development support team and pass-on technical specs to testers, answering questions, write and review scripts.• Working with all parties to document technical requirements/technical specifications and agree on them with users/IT (sign-off).• Working with the business and developers to gather detailed definitions of technical impacts of new and changes to existing systems.

Fusion Kondor+ Consultant for UniCredit Services S.C.p.AResponsibilities, experiences, and projects included:• Kondor+ Upgrade Project• Bash & Ksh Scripting• MS SQL & Sybase Databases• Windows Batch Scripting• Linux & Windows Server Automations• Kondor+ Application Customizations• Kondor+ Troubleshooting• Debugging• Jira Reporting

Responsibilities, experiences, and projects included:• Automation Development for critical business processes (Linux, Databases).• Maintaining, Upgrading and Customizing Linux Systems (Terraform, Ansible).• Frequent Application Deployments.• Firewall and Server Cloud Operations (RackSpace, Digital Ocean, Azure).• Providing an effective, timely and professional product support and resolution service to Customers.• Replicating reported Issues and documenting the steps taken.• Reproducing and validating reported bugs.

Customer Support. Liaise with the clients to analyze, determine and document their issue.Responsibilities, experiences, and projects included:• Providing an effective, timely and professional product support and resolution service to Customers.• Managing Customer Expectations.• Updating the Salesforce.com (SFDC) tool, with clear and precise details of the status of queries that have been assigned or taken ownership of.• Replicating reported Issues and documenting the steps taken.• Reproducing and validating reported bugs related to Kondor+ Software.• Updating the JIRA bug tracking system, with precise details on reported issues.• Maintaining, upgrading and customizing Unix and Linux In-House systems for Kondor+ and FR.• Customer Advocating. Providing solutions and escalating issues and questions of Greek clients.

Customer Support. Liaise with the clients to analyze, determine and document their issue.Responsibilities, experiences, and projects included:• Providing an effective, timely and professional product support and resolution service to Customers.• Managing Customer Expectations.• Updating the Salesforce.com (SFDC) tool, with clear and precise details of the status of queries that have been assigned or taken ownership of.• Replicating reported Issues and documenting the steps taken.

Server and Network Support for Research Scientific Projects. Unix Administrator.Responsibilities and experiences included:• Server Maintenance and Updates.• VPN installation and configuration on Personal Computers.• Troubleshooting on Network Errors (Software and Hardware).• Database Troubleshooting.

Responsibilities and experiences:• Role Management.• Human Resources.• BSCS Store Procurement.• Training of new Staff.• HTML / CSS product coding for the online store.• Store Finance Management• Team management, 8 employees.

E - Shop.gr, Call Center Sales - Service. HTML code product site, education of workers and supervisor of afternoon shift.