Xavier Hayeck Email & Phone Number

Bellevue, Washington, United States

Organize and facilitate monthly meetups focused on responsible technology development, fostering a community of professionals and enthusiasts committed to ethical innovation.

Founded a socially driven community knowledge network in response to a fragmented market for learning. Created a new marketing category to differentiate the product from competitors such as Goodreads and Kindle. Analyzed and established cost & profit margins. Developed and refined wireframes using Figma. Honing business model & strategy. Requirements gathering, product development and marketing.Key Contributions: • Designed & developed a low-fi wireframe of the platform• Generated a financial model that showcases the unit economics of the business while also incorporating researched-based estimated costs and profit margins• Researched & analyzed the markets, economics, systems, & general environment the company will operate in to devise a strategy against competitors• Orchestrated customer discovery interviews to better understand customer needs, from creating questionnaire and setting interview cadence, to sourcing people to interview in both the US and UK• Created a marketing category with which the company will develop and promote itself• Crafted a business model that’s informed and guided by the principles found in Doughnut Economics• Produced presentations with which the company can be presented to others, such as investorshttps://alexandriatechnologies.net/

Seattle, Wa, Us

Was a product manager for 4 projects, taking them from ideas to services that were being sold to customers. Once they were on the market, created a monthly report that tracked sales. Selected as emergency customer success manager for a client that was generating $100 - $250K in revenue yearly.Key Contributions:• Acted as product manager for creation of 4 new services, such as training subscription services and customer service subscription tiers, that were made available to customers• Was a customer cheerleader, ensuring their needs and issues were heard and resolved• Generated copy for marketing material for 4 services• Created and presented monthly executive summaries and reports for stakeholders and executives to showcase sales trends and track projects

Seattle, Wa, Us

Seattle, Wa, Us

Was hired for my bilingual language skills, professional demeanor, and customer service experience to help customers with their technical issues. Used Microsoft CRM platform to create a record of customer issues and how they were resolved. Worked with other departments to help with customer issues.Key Contributions:• Handled about 30 customer support calls/day helping document and troubleshoot issues, consistently ranking top 3 for most calls taken on a daily basis• Trained new hires in a 1-on-1 setting• Recognized with the “Above & Beyond” Award for exceptional customer service in August 2018

Started as a volunteer, helping manage events. Eventually gained a paid position that meant I was managing the volunteers at 3 monthly events, as well as creating first draft of the monthly newsletter.Key Contributions:• Directed day of event operations and swiftly handled production issues at 3 monthly events• Populated, edited, and deployed monthly newsletter

Seattle, Wa, Us

• Connected with Startup Week Organizers to plan and execute daily tasks for volunteers• Communicated and coordinated with volunteers for the successful execution of events

Bellevue, Washington, Us

• Supported the Spur Group’s Microsoft consulting team with the project management and event coordination of Microsoft’s Business Forward• Built and reviewed executive presentations for discussions on open items and questions• Created and sourced weekly status reports that were sent to stakeholders• The project was a short term contract which ended after the event.

Tustin, Ca, Us

Recruited to create dedicated relationships with liquor managers at various markets, such as Safeway and CVS. Used sales data procured from a third party company to analyze brand trends and not only better position the products I was selling, but also point out which competitor brands were down. Additionally, developed relationships by helping unload product from delivery trucks and help stock the shelves. Created displays to attract customers to particular products.Key Contributions:• Developed relationships with a dedicated set of 8 clients to collect information and solve their problems with company-appropriate solutions• Created and implemented sales floor displays to entice customers to purchase products

Cupertino, California, Us

Recruited to do sales because of my language skills, for the first six months I worked on the sales floor. From there, moved to the Genius Bar to help manage it and support the Genius’s in helping the customers. This included making sure Genius’s stayed on schedule, took customer information in, and helped manage customer expectations on especially busy times. Additionally, when things were slow, I was support for various other positions within the store as well.Key Contributions:• Learned customer needs to better connect them to the products they purchased, surpassing sales goals on 2 of 3 metrics. Was on track for all 3 sales goals when I moved to a different department• Helped about 100 customers/day with technical service requests while on Genius team. This ranged from being point person between managers, co-workers, and customers regarding scheduling, technical support, & customer reception, to actively handling customer technical difficulties

Madrid, Es

• Planned and individualized course curriculum and activities• Adapted lesson plans to fit sudden requirements• Researched ways to instill course curriculum through engaging activities

Certification In Responsible Artificial Intelligence (Ai) And Human Rights, Https://Mila.Quebec/En/Summer-School-Responsible-Ai/

Certification, Software Engineering

International Master Of Business Administration (I.M.B.A.), International Business

Bachelor Of Arts (B.A.), Liberal Arts And Sciences/Liberal Studies