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Edward Lee is listed as Senior Product Designer at Caspo, Inc., based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Edward Lee.
Edward Lee previously worked as Manager - Payment and Risk Control Teams at Tencentech, Inc. and Team Lead at Bayview Technologies, Inc. Edward Lee holds Bachelor Of Science - Bs, Computer Science from University Of Santo Tomas.
Edward Lee is a Senior Product Designer at Caspo, Inc..
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Makati, National Capital Region, Philippines
Responsibilities and Contributions• Work with key stakeholders to produce detailed functional specifications for projects that improve the functionality and user experience of our Sportsbetting Product.• Use wireframes and prototypes to elicit requirements.• Work with UX and UI teams to deliver high-fidelity design deliverables.• Support QA Team in UAT.
Ncr - National Capital Region, Philippines
• Maintain efficiency, quality and integrity of the payment and risk control processes by structuring workflows to provide good customer experience.• Prevent losses from irregular gaming-related transactions by structuring workflows for transaction validation and for authorizing high-risk transactions.• Reporting, auditing and reconciliation of all financial transactions and accomplish monthly Operations Report.Contributions:• Assisted in software testing and troubleshooting, and in setting up bug reporting system and procedures.• Provide input on development and improvement of features in the backend system used in business operations by setting up bug reporting processes and elicitation of feature requests.• Submit monthly operations report for payment services and operational expenses.• Set up MySQL database and provide training for data analysis and reporting to improve speed and accuracy of Risk Control processes.• Assisted in identifying issues within the business operations through data analysis to minimize costs and mitigate financial losses that come from customer abuse of marketing promotions.• Coordinated relevant software issues with our software providers.• Streamlined payment processes to improve speed and accuracy.• Lead payment team during exigent situations.• Assisted in English-Chinese translation needs.
Ncr - National Capital Region, Philippines
Responsibilities and Contributions:• Provide 24/7 Tier 1 and Tier 2 customer service in a B2B context via phone, emails and online chat for both Chinese and English-speaking clients within Southeast Asia.• Became the preferred contact person of our biggest clients for their customer service needs.• Automated some daily reporting and other routine tasks that require MS Excel which reduced the time consumed by 30% - 50%.
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Edward Lee works for Caspo, Inc..
Edward Lee is listed as Senior Product Designer at Caspo, Inc..
Edward Lee is based in Metro Manila, National Capital Region, Philippines while working with Caspo, Inc..
Edward Lee has worked for Caspo, Inc., Tencentech, Inc., and Bayview Technologies, Inc.
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Edward Lee holds Bachelor Of Science - Bs, Computer Science from University Of Santo Tomas.
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