Edward Lee Email & Phone Number

Makati, National Capital Region, Philippines

• Responsibilities and Contributions
• Work with key stakeholders to produce detailed functional specifications for projects that improve the functionality and user experience of our Sportsbetting Product.
• Use wireframes and prototypes to elicit requirements.
• Work with UX and UI teams to deliver high-fidelity design deliverables.
• Support QA Team in UAT.

NCR - National Capital Region, Philippines

• Maintain efficiency, quality and integrity of the payment and risk control processes by structuring workflows to provide good customer experience.
• Prevent losses from irregular gaming-related transactions by structuring workflows for transaction validation and for authorizing high-risk transactions.
• Reporting, auditing and reconciliation of all financial transactions and accomplish monthly Operations Report.Contributions:
• Assisted in software testing and troubleshooting, and in setting up bug reporting system and procedures.
• Provide input on development and improvement of features in the backend system used in business operations by setting up bug reporting processes and elicitation of feature requests.
• Submit monthly operations report for payment services and operational expenses.

NCR - National Capital Region, Philippines

• Responsibilities and Contributions:
• Provide 24/7 Tier 1 and Tier 2 customer service in a B2B context via phone, emails and online chat for both Chinese and English-speaking clients within Southeast Asia.
• Became the preferred contact person of our biggest clients for their customer service needs.
• Automated some daily reporting and other routine tasks that require MS Excel which reduced the time consumed by 30% - 50%.

Bachelor Of Science - Bs, Computer Science

Chinese Language