*Defined a new secure enterprise social computing application and managed its development.*Established fundamental product management processes within the organization. *Expanded current product functionality: advanced cost allocation, improved reporting and product-line internationalization. Created roadmap to strategically move core product to the larger wireless market.*Created requirements for new wireless ordering module.*Moved company from release chaos to structured… Show more *Defined a new secure enterprise social computing application and managed its development.*Established fundamental product management processes within the organization. *Expanded current product functionality: advanced cost allocation, improved reporting and product-line internationalization. Created roadmap to strategically move core product to the larger wireless market.*Created requirements for new wireless ordering module.*Moved company from release chaos to structured weekly releases.*Established formal new product process with milestone gates*Developed requirements for Web Collaboration product line, for both CRM and ERP application groups.*Designed and launched agent “blending” software that added multi-media and agent skill capabilities.*Transformed requirements for framework-level interaction database; designed search user interface. Show less