Xia Matthews Email & Phone Number

Houston, Texas, United States

Collect vast amounts of data on multiple aspects of emergency management — Disaster Information, Individual Assistance, Public Assistance, Hazard Mitigation, National Flood Insurance Program (NFIP), and Grants.

Houston, Tx

Handles inquiries from customers related to billing, rate plans, features and service network coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments. Handles credit checks, service activation and changes, and receivables management/collections; may sell all services and products offered by the Company; handles inquiries on data products, services, billing and troubleshooting; may handle relocations, combined bill support. Customer interaction may result from direct calls from customers, transferred callers or the resolution of trouble tickets. Responsibilities within Customer Retention Specialist also include those that require additional training in other areas within the broad duties of general customer care once competency has been demonstrated. By way of example, these may include but are not limited to saves, high value customers, billing and adjustment teams.

The Woodlands, Texas, United States

Conduct, document and appropriately retain documentation of effective attendance related discussions including but not limited to return to work,Coaching, discipline, termination, ADA notifications and interactive discussions, etc.Understand and administer line of business Attendance Management processes and develop/maintain productive working partnerships with site leaders, Managers and peers to assist site in improving efficiency and Utilization by reducing absenteeism.Interact or partner with union on attendance related matters and promote union/management climate conducive to achieving goals.Complete, submit and testify as required on attendance related unemployment claims and appeals.