Provide exceptional bilingual client service.- Respond to diverse inquiries from prospective students, current applicants, and the general public via email, phone, and in-person.- Offer accurate and timely information regarding MDCM and Med-P programs at the Montreal and Outaouais campuses.Efficiently manage admissions processes.- Coordinate with team members to identify and resolve issues, including de-escalating urgent and sensitive situations.- Process applications, verify documents, track progress, and escalate incomplete or miscategorized applications.- Input data into the application system and compile documents for review.Send correspondence to applicants and communicate with internal and external partners.Support applicant success.- Advise applicants on pathways and support their decisions.- Follow up with applicants, ensuring timely document submission and guiding them through the process.Complete administrative tasks.- Carry out seasonal tasks, such as verifying confidential documents and scheduling meetings.- Track application status, identify missing materials, and utilize online resources for training and reference.

Conduct interviews for national surveys in both English and French, like the Census of population (CPOP), the Census of Agriculture (CEAG), and Health Care Workers' Experiences During the Pandemic (SCHWEP). Act as the resource person to consult relevant documentation, and to provide accurate information regarding organization and the ongoing research. Verify and compile research response according to information collected. Update respondent’s file and schedule responsive follow-ups when needed. Exercise judgement to collect information and respond to clients’ ad-hoc inquiries applying given policies and procedures. Experience in dealing with sensitive matters and confidential information, while ensuring ongoing accuracy and security. Experience in building direct contact with audiences from diverse cultural backgrounds and racialized communities. Maintain productive relations with respondents (households, individuals, businesses, institutions, agriculture operators) of assigned surveys Commitment to continuous improvement, performing quality control on own work following procedure documentations. Utilize measurement tools like TMS (Time Management System) to track record of own interview times. Result in facilitating data collection of the regional office. Listen actively to respondents to clearly transmit and receive information to ensure ongoing verbal and written communications. Ability to work autonomously and as part of a team. Self-train independently on new surveys and relevant documents (using PowerPoint and Word). Complete training required in a timely manner. Help colleagues to conduct interviews upon requests. Conduct interview in Mandarin (Chinese) upon requests.

Monitor students’ academic performance, and stay up-to-date on students’ academic improvements.Evaluate students academic standing, provide strategic advice for students facing academic difficulties.Perform quality control of own work; Result in completion of own work assigned.Inform students of institution practices and academic regulations, deliver information on time.Respond to students questions concerning course materials and general information.

Conceived, edited and reported local news and events. Organized communal events and sports competition, interviewed event participants and updated news content. Executed on news content based on ad hoc requests while maintaining content consistency. Produced quality contents and meet deadlines. Bridged Canadian, Chinese and Québécois culture based on personal profound understandingof multiculturalism, ethnicity, Chinese art, history and literature.

Compile, record and organize client portfolio.Complete prompt client requests through email, phone calls, and organizational platforms.Advise clients on product purchase options and generated sales.Identifie clients’ needs and provide clients with helpful information.