Xiangyang Chen Email & Phone Number

Shanghai City, China

1. Acting as a bridge to connect customer and WDC(Sandisk) factory on quality section.2. Be a voice of Key customers to coordinate factory quality, reliability support.3. Lead TF activities to get Flash Product(NAND/INAND/SSD) quality, reliability improvement.4. Drive customer failure FA support, RC, Containment and CA implementation.5. Manage continuous quality improvement activities.

Shanghai

1. Support customer quality inquiry and issue resolving.2. Coordinate distributor and supplier for NCR(non comformance report) RMA.3. Act as a role to coordinate and drive supplier for 8D CA implemented.4. Participate supplier's continuous quality improvement activities conduct.5. Work with customer and supplier for quality, reliablity, DOE activity trial run.6. Support and collaborate with customer, supplier for package activity improvement.

Shanghai

1. Handle and resolve the consultation such as Memory, NAND, SSD, LPDDR device, eMCP and eMMC. etc and related complaint of the issue from customer raised. On site support and the preliminary confirmation of the customer’s product issue.2. Collecting and summarizing the issue by category to collaborate customer and internal teams to conduct the deeper analysis to dig out the root cause of the failure with CA implemented and the CA performance tracking in order to provide continuous… Show more 1. Handle and resolve the consultation such as Memory, NAND, SSD, LPDDR device, eMCP and eMMC. etc and related complaint of the issue from customer raised. On site support and the preliminary confirmation of the customer’s product issue.2. Collecting and summarizing the issue by category to collaborate customer and internal teams to conduct the deeper analysis to dig out the root cause of the failure with CA implemented and the CA performance tracking in order to provide continuous improvement for meeting customer’s quality goal. 3. Create and track the RMAs and FA-related to meet customer’s defining TAT and the FA report content to meet customer’s expectation and the issue closure based Micron’s quality management system.4. Communication and training to customer factory for the product handling, ESD,etc.. in order to understand the purpose of customer and related background of the case happened.5. On site support for example the Firmware update, rework activities, etc..6. Negotiate, arrange and co-work with customers for audit plan at Micron factory and the issue finding tracking and closing.7. Hold and host Quarterly Quality Review(QQR) meeting with customer. Attend and support quality portion of Quarterly Business Review(QBR) with customer.8. Co-work and drive internal providing corrective action for the failure customer encountered. Show less

Shanghai

1. Co-work with Apple PQE, be responsible for customer quality assurance, deal with customer( Apple) consulting and compliant. Provide technique support to customer at new project introduction and mass production. Correct factory internal(RD, PE, SQE, PMC, Sales) related action based on customer complained failure items.2. Summarize, measure and analyze the data of CQA, OBA, Take apart and RRT testing, evaluate its risk range to improve the product process quality.3. Conduct the testing… Show more 1. Co-work with Apple PQE, be responsible for customer quality assurance, deal with customer( Apple) consulting and compliant. Provide technique support to customer at new project introduction and mass production. Correct factory internal(RD, PE, SQE, PMC, Sales) related action based on customer complained failure items.2. Summarize, measure and analyze the data of CQA, OBA, Take apart and RRT testing, evaluate its risk range to improve the product process quality.3. Conduct the testing items by customer needed and give positive suggestion to reduce its cost and enhance its performance to meet customer requirement.4. Implement routine product and line audit activities.5. Research the product and program, implement the strictly way to build product quality.6. Management of the technique in production process, charge with writing, revision and keeping the instructions.7. Technical training based on Apple's criterion to staff.8. Coordinate material experiment and handling with related customer(Apple SQE, PQE,PE team).9. Be liable for related material issue handling and tracking in new product introduction and mass ramp to ensure the process running smoothly.10. Find issues and apply technical tools to analyze it. evaluate its risk11. Provide helpful advice to improve supplier quality through failure parts status tracking and FA report analysis result. co-work with internal team, suppliers and customer to finish related quality corrective action and tracking its effectiveness. 12. Management of the technique in production process, charge with writing, revision and keeping the instructions.13. Audit Quanta FATP process with customer Apple, material suppliers, FATP PE together. Show less