• Participated in an employees’ satisfaction improvement strategy development and implementation project for APAC regional Pharmacovigilance Department of a world’s premier biopharmaceutical company• Participated in a resource assessment, allocation optimization and management improvement project for APAC regional Pharmacovigilance Department of a world’s premier biopharmaceutical company• Participated in China Personal Information Protection Law and other relevant laws and regulations impact analysis project for APAC regional Pharmacovigilance Department of a world’s premier biopharmaceutical company

• Performed as a project manager in a Corporate Social Responsibility strategy and action path planning project in healthcare field for an internationally renowned ICT company• Performed as a project manager in an investment, strategic planning and modelling project of a greenfield international hospital in Shaanxi which cooperates with a US News top 5 hospital• Performed as a project manager in a commercial due diligence project for a premium healthcare provider in China• Performed as a project manager in a commercial due diligence project for a top tier pediatric medical services provider (including telemedicine and clinical services) in Shenzhen• Participated in a KPI design project for a top tier cardio hospital in Hubei• Participated in an Eco-community construction/Medical Mall strategic planning project for a top tier strategic investor in China• Participated in several market studies related to Pharma & Life Sciences mergers and acquisitions in China• Participated in or performed as a project manager in several other strategic and business planning, risk management, and commercial due diligence projects related to energy, logistics and transportation, chemical, and lottery industries

Created the Boston Branch in a highly competitive environment of northeastern United States. Established stable patient referral channels and good brand reputation, and creatively developed and optimized product diversity to gradually expand market share. Rigorously managed patient service processes to continuously improve patients’ satisfaction. Led the team to reach breakeven after one fiscal year and achieve good operating performance, assisted the company to complete Series B round financing in 2017. • Built up business platform to invite customers to US News top-ranking hospitals in Boston and New York• Led the team to achieve 5 times customer growth (from less than 20/FY to around 100/FY) within one year by establishing short- and long-term business strategies for sales, marketing, and operation• Developed more than 10 stable long-term partnerships with hospitals, individual physicians and other medical service companies to optimize customer access process; reduced turnaround time from two weeks to less than one week• Recruited and managed a 4-people customer service team in Boston; collaborated with other departments in headquarters and other branches to increase working efficiency• Assisted to develop an affordable pediatrics international health insurance plan focused on providing high quality coverage in United States, in order to continuously expand market share and increase customer and potential patient volumes

Coordinated and assisted process improvement, staff performance evaluation, and new business expansion for 4 different departments by workflow observation and communication, information integration, data collection and research analysis, and strategic thinking and business trend judgement.• Designed a survey with 50+ questions involving 250 volunteers and Cancer Institute medical staff; analyzed survey results to improve the quality of the Volunteer Continuing Education Program• Created a comprehensive and efficient front desk staffing model to integrate 4 front desks of different departments through workflow observation, data analysis, online research and information models integration• Established a standard tracking method for turnaround time of new patient referral team; composed the leader’s JD and completed the onboarding manual; improved process efficiency and team members’ productivity• Assisted the Emory International Access management team to initialize new international partnerships with China through global healthcare market diversification growth and trends research

Course: HPM500, Introduction to US Healthcare System

Effectively coordinated the daily operation of an oncology center. And assisted new partnership start-up and new services exploration through rigorous market research. • Supervised a 6-member patient service and cashier team to work efficiently and provided highly satisfying services• Set up predictive service-line models to interpret patient feedbacks, analyze quantitative research results, recommend process improvements; and explored new initiatives such as robotic surgical system

Collaborated with marketing team to build-up and manage patient referral channels, moreover, creatively promoted services by SWOT and competition analysis, and developing short- and long-term marketing strategies for a new hospital (United Family Rehabilitation Hospital opened in June 2013.). • Managed the start-up of patient referral channel department; built partnerships with hospitals, individual physicians, and medical service companies; achieved a significant bed occupancy growth within one year• Developed marketing campaigns and promotional contents, including academic conference booth and community events; resulted in sales of earned revenue services growth and patient volume increase

• Expression and purification of the human neuron-specific Tryptophan hydroxylase (TPH2) mutants in Escherichia coli BL-21 cells and measuring the catalytic activities• Comparison of quinpirole (a full agonist of human Dopamine receptor D2) and 3-PPP (a partial agonist of human Dopamine receptor D)) for rotation behavior in male rats undergoing subcutaneous injection• Investigation of pharmacokinetics and pharmacodynamics of A77636 (a full agonist of human Dopamine receptor D1)