Xiaohan (Cindy) Yi Email & Phone Number

Canada

Toronto, Ontario, Canada

- Coordinated and designed virtual and in-person career development programs including resume drafting and editing workshops, interview training sessions, and industry-specific technical skill enhancement workshops for international clients.- Managed individual career coaching projects for 20+ clients, resulting in a 15% increase in interview pass rates and an average of job offers secured within 90 days. Clients spanned diverse industries like Finance, Technology, and Supply Chain, etc.- Utilized Learning Management Systems and collaborative productivity tools to enhance client service and learning experiences by tracking and visualizing interview data (attempts, pass rates, stage progress) to facilitate informed decision-making, and leveraging functionalities for interview stage health checks, enabling timely interventions and personalized support.- Developed and implemented evaluation methods (e.g., pre/post-program surveys, score cards) to assess the effectiveness of career development programs and gather client feedback for continuous improvement.

Toronto, Ontario, Canada

- Identified clients’ career interests and facilitated workshop series with clients in relation to Resume and Cover Letter, Job Search Strategies, Interview Preparation, Career Development and Support. - Collaborated with clients to develop career development support plans supporting career retention and career progression, documenting progress in their action plans with up-to-date plan items and real-time case notes.- Monitored and assisted in full-cycle job searching process, including job trials and placements; acted as a liaison between clients, hiring managers, and industry professionals.- Provided personalized follow-up and support to placed clients, including probationary period check-ins and ongoing career development assistance. Completed administrative functions including scheduling appointments, coordinating meetings, and maintaining files to ensure compliance.

Markham, Ontario, Canada

- Conducted learning needs assessments in collaboration with internal stakeholders to identify the relevant learning content and learning design requirements.- Partnered and maintained strong interaction with other team members to create, review, and revise materials, valuing others’ input, expertise, and diversity.- Designed the learning framework for various types of learning methods and media that enables the achievement of desired learning outcomes. Developed interactive and engaging 1v1 and group training experiences by applying contextualized practice, assessment, and testing within the guidelines of the authorized programs.

Master’S Degree, Language And Literacies Education

Bachelor Of Arts - Ba, Teaching English As A Second Language