• Optimized pre- and post-banking transaction workflows, improving operational efficiency and financial outcomes by streamlining documentation preparation and management under in-house regulations.• Orchestrated seamless coordination between cross-functional teams to hold product campaigns and manage banking transactions, ensuring effective post-activity and post-transaction documentation.• Implemented cash management and financial solutions, consistently surpassing performance targets and driving operational improvements.• Provided exceptional services to clients and colleagues by addressing inquiries, and ensuring timely referrals to appropriate staff when necessary.

• Streamlined HR data management documentally and digitally, resulting in improved data integrity and achieving 100% error-free staff records management.• Spearheaded the instruction for the HCM system (Workday) and renewed the intern SOP manual to simplify workflows based on the integration of past 3 years’ materials, enhancing clarity and efficiency for incoming interns.• Collaborated with cross-functional teams to analyze financial data, strategically optimizing fund allocation and resource utilization to support organizational activities.

• Carried out desk research to identify partners’ requirements to develop product differentiation strategies, successfully establishing partnerships with 2 major clients.• Organized 10+ monthly meetings with well-prepared materials, facilitating communication and product planning for collaborative projects.