Solid understanding and extensive experience in 6 core Business Analysis Knowledge Areas:• Business Analysis Planning and Monitoring • Elicitation and Collaboration• Requirement Life Cycle Management • Strategy Analysis• Requirement Analysis and Design Definition• Solution EvaluationProficient in utilizing 50 most widely used BA Techniques, such as Risk Analysis, Business Case, Data Modeling, Decision Analysis

• Communicate with on-site investigators and tracking the processing progress, verify the authenticity of the case and filling in the investigation report • Negotiate with customers and call out service processes within policy coverage to save unnecessary costs and maximize financial recovery • Communicate with all parties involved in real time to negotiate maintenance and determine the amount of damage coverage • Review the claim materials and coordinate with investigation department to prevent fraudulent claims • Actively conduct due diligence to ensure a reasonable and timely claims process and product image