Xiaolei Mckean Email & Phone Number

Philadelphia, Pa, Us

Naugatuck, Connecticut, United States

➤ Managing a team of 5 print operators which includes daily job queue priorities, personal development and training on printers and cutters➤ Managing the distribution of printer workload to each printer operator, providing support when needed for print questions➤ Assessing each print operators career development for their own career ➤ Interviews with potential future production operation candidates ➤ Working with the color team to establish daily cutoff times and priorities➤ Operating and printing on a variety of different wallpaper substrates on HP 360, 580, 800, 1500 and 2700 latex printers, as well as Canon Colorado 1650 and M series printers. ➤ Operating and printing on a variety of textiles on the Kornit Presto. ➤ Maintaining and troubleshooting all printers and Caldera to ensure print quality. ➤ Research and development of future printers and sampling equipment and how it benefits the company ➤ Managing various printers and jobs on Caldera rip software. ➤ Using color management software to profile new printers and substrates to maintain color and image quality➤ Managing production and inventory of wallpaper and textiles on Monday.com and working with the Production manager and scheduler to keep on track of inventory to report low stock levels➤ Using photoshop to adjust production files to match to color standards with adjustment layers and masks, and using illustrator to create Kongsberg cutter files. ➤ Troubleshooting new digital printing processes (ie white ink) to create exciting possibilities to design partners ➤ constantly working directly with the owners and the production manager to further develop the structure of the production team that coincides with the company’s values

Bantam, Connecticut, United States

Textile Specialist➤ Research and development for new textile grounds to be offered to customers including communication with textile manufacturers and factories directly➤ Organizing customer approved base design standards and creating easy to read title cards for simple retrieval when needed ➤ Attending print and textile conferences to research new digital printing technology➤ Connecting with textile industry companies to purchase new supplies to better serve daily textile production ➤ Testing digitally printed fabrics to include rub and durability tests for end use➤ Maintaining current inventory by analyzing incoming CFAs via lint, loup and color tests➤ Developing internal textile memo sampling, including a variety of finishing techniques including cutting, pinking and serging. ➤ Understanding the Caldera rip software to the Kornit Presto and printing a variety of jobs including memos, continuous yardage, and larger cut to sew crops. ➤ Profiling new textiles to best optimize print quality on the Kornit Presto.

➤ Leading daily activities and taking sole responsibility during the pandemic shutdown for all store operations.➤ Preparing and organizing the store to do Ship from Store orders as well as processing all orders once launched.➤ Receiving and organizing new products, managing maintenance requests, and managing communication with leadership.➤ Preparing for store front opening during store soft open as well as maintaining and managing accurate inventory.➤ Leading 2 physical inventory audits, 2 Missouri tax-free weekends, and 3 years of new product launches in store.➤ Making sure run times/pickup times were accurate and timely with 00:39 average TAT with over 1,205 runs for QTD.➤ Organizing the store in advance to lead a seamless PI audit to achieve completion of the last PI audit in under 5 hours.➤ Educating team members on best practices for run to customer versus run to me especially during COVID-19 measures.➤ Learning new retail processes and communicated with the rest of the team as the only operations expert in the store.➤ Guiding and mentoring team members to keep pace with changing demands and ensuring product and demo availability.➤ Working with the lead RGIS manager during PI to provide feedback and to verify discrepancies notated by counters.

Kansas City, Mo

➤ Learned new skills including RIO process to help assist the store's Experts manage the ISU inventory.➤ Collaborated with team members and Operations Expert to improve knowledge of backstage processes to rest of store.➤ Created easy-to-read tag labels for products on the shelves to make finding products easier and faster for customers.➤ Recognized inventory patterns to address common mistakes, created solutions, and communicated them with associates.➤ Led tax-free weekends to expedite personal pickups and organized break room to hold a high volume of inventory.➤ Delegated roles to employees to create a seamless process for opening/organizing boxes and fulfilling pickups.➤ Received and organized new product for launch and investigated repairs that created inventory variances.➤ Supported team with visual reset and physical inventory and provided outstanding storytelling experience to customers.➤ Assisted new owners get started with Apple products and provided current owners quick, efficient support.

Kansas City, Mo

➤ Learned about new product releases and addressed customer inquiries to provide the best product for customer's needs.➤ Provided problem solving for technical questions raised by customers and demonstrated products on the floor.➤ Maintained product knowledge of all Apple products and accessories and excelled at attention to detail.➤ Achieved a very high NPS that was consistently at 100 except for 3 quarters during tenure in the position.➤ Delivered excellent customer service by providing solutions and assisting customers in selecting optimal solutions.➤ Assessed customer needs and provided solutions while developing strong, positive relationships with Apple.➤ Stepped in for Schedule Planner to help with writing schedule and zoning for a team of over 30 people through Kronos.➤ Supported different teams with over 10 corporate events such as Shareholder Meetings and Market Leaders Conference.➤ Referred customers to higher level support team members for escalated issues to get them up and running again.

Bachelor Of Arts - Ba, Fiber, Textile And Weaving Arts

➤ Drawing, Sewing, Weaving, Knitting, Felting, Dyeing (Synthetic and Natural), Pattern Drafting, Embroidery, Cross-Stitch

Bachelor'S Degree, In Art History With An Emphasis In Asian Art History

Major In Arts

Chinese Language Studies