• Provided timely and accurate operational support to merchants selling on the Amazon platform and assisted with urgent cases to ensure that sales continued smoothly on commodity pages and to address cargo receiving issues.• Helped many merchants solve system issues on time and avoid financial risk in approximately 2500 cases; received high praise from merchants for my help in solving issues efficiently and my ability to describe issues simply and clearly, allowing them to learn to better manage their store systems.• Volunteered for many tasks during the busy season, allowing the team to meet goals and receive company awards like “best performance Japan team.”• Used merchant feedback to address chronic system issues, provide process improvement suggestions to the IT team, and develop internal documentation for system redesigns, increasing ease of use and sales support team efficiency.

• Taught intermediate Chinese one-on-one to a Japanese manager who had transferred to Tianjin for work.• Taught Japanese one-on-one or in small classes to Chinese students preparing to travel to or study abroad in Japan.• Helped Japanese students pass HSK Level 4.

• Taught intermediate to advanced practical Chinese one-on-one to Japanese adults traveling to China or transferring to China for work.• Helped students pass standardized Chinese proficiency test (Hanyu Shuiping Kaoshi or HSK); tailored materials to individual learning needs.