1.Team management• Lead system operations team. Arrange team member daily working, team member backup and knowledge transfer.• Build up IT system policies and procedures. Including naming convention for NT account, system backup policy, system patching rule and document management account rule • Budget managment for infrastructure system2. System technical management • Infrastructure management. Setup Hybrid data center using Azure Cloud & VMware & Hyper-V system to provide calculation & storage resource to all KWM systems & applications.• IT services management. Lead team to manage and maintenance KWM core IT services, including identity services (AD & AAD), email (Exchange & EXO), iManage, , cloud service (O365 & Azure), equipment management (SCCM & Intune), and DLP services.• Problem management. Organize resource to support & solve backend-frontend problem.3. Project manager system operation team• Managing system team project implementation processes • Ensure optimal process and project implementation.• Project Budget planning and budget execution

1. Infrastructure architecture•Identify, analyze, communicate, escalate and find solutions related to the specific CN firm environment, e.g. in cross-department application order• Define CN firm virtualization platform technical strategy• Define HA and DR the solution of email system and iManage system (Document management) for CN firm• Infrastructure technical consult for ERP project (3E)2. Project manager within infrastructure team• Define the project scope.• Cost estimation and budget management• Time management• Manpower management• Procurement management3. Project coordination and implementation support of global project• Support new standard global system and related process implementation.• Managing implementation processes on CN firm.• Ensure optimal process and project implementation.• Project coordination between Global team (AU and EU) and China IT teams.

To manage, support and improve the CN company infrastructure through project implement, performance monitoring and capacity planning.1. Leading R&S China IT team, ensure daily IT operation and project rollout smoothly2. Be responsible for global IT project implement in R&S China company3. Design and setup all IT infrastructures for All China Office. 4. Vendor Management and performance evaluation5. Provide technical support, mainly focus on backend operation6. Working with Singapore team as key team member for global virtualization, backup and software delivery project

1. Provide VIP support & internal technical support2. Research technical problems escalated internally from HD and find workaround or final solution3. Make software test and roll out4. Organize regular technical share meetings5. Project implementation & Coordinator6. Internal knowledge database maintenance

Experience IT infrastructure daily operation, local project management and global project implement.1. Promoted to Senior System Engineer on 2005.1.2. Work as British American Tobacco China System Admin3. Build up McAfee EPo server, Microsoft SUS server, and MRTG monitor server. Manage DC, GPO setting and DHCP, DNS server. In about six months fixed about 15 open issues.4. To be Lotus Notes admin and Network Management.5. Establish BAT server backup rule and response for daily all server backup6. Level two client troubleshoot